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Connected FSM

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About Connected FSM

Connected FSM is a field service management software platform from ServiceMax that improves technician productivity and operational efficiency. It provides asset management, scheduling, and reporting functionalities so organizations can manage their field operations effectively. Designed for various industries, Connected FSM helps users track assets in real-time, improve technician assignments, and analyze service performance through comprehensive reporting tools. This ensures better resource allocation and improves service delivery. Key capabilities: asset management scheduling reporting real-time tracking technician performance analysis Best for: organizations that need to manage field service operations and improve productivity.

Connected FSM Details

Vendor
ServiceMax
Year Launched
Location
Headquarters: 100 Enterprise Way, Suite A, Scotts Valley, CA 95066, United States
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, French, Spanish, German, Italian, Dutch, Portuguese, Japanese, Chinese
Users
Field Service Technicians, Dispatchers, Service Managers, Field Service Engineers
Industries Served
Healthcare, Education, Finance, Manufacturing, Retail, Utilities, Telecommunications, Industrial Machinery.
Tags
Field Service Management, FSM, ServiceMax, Connected FSM, software

Connected FSM's In-App Market Place

Does Connected FSM have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

14

Mini Apps

1. Asset Tracking: Track the location and status of assets in the field in real-time to optimize scheduling and resource allocation.

2. Mobile Forms: Create custom digital forms for technicians to fill out on their mobile devices

improving efficiency and accuracy of data collection.

3. Inventory Management: Keep track of spare parts and materials in stock

reorder supplies

and monitor usage to prevent stockouts.

4. Work Order Management: Create

assign

and track work orders seamlessly

ensuring timely completion of service tasks.

5. Reporting and Analytics: Generate custom reports and dashboards to analyze key performance metrics and identify areas for improvement.

6. Route Optimization: Optimize technician routes based on location

traffic

and other factors to reduce travel time and increase productivity.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr), CNY (¥), SEK (kr), INR (₹), BRL (R$), SGD (S$), MXN (Mex$), NOK (kr), KRW (₩), TRY (₺)

Pros & Cons

  • Real-time visibility of field operations
  • Improved scheduling and dispatching efficiency
  • Proactive maintenance capabilities
  • Streamlined communication between field technicians and office staff
  • Enhanced customer service and satisfaction
  • Data-driven decision making for better resource allocation
  • Integration with other business systems for seamless workflow
  • Comprehensive reporting and analytics features.
  • Steep learning curve for new users
  • Limited customization options for reports and dashboards
  • Integration with other software and systems can be challenging
  • Some features can be slow or buggy, impacting user experience
  • High cost of implementation and ongoing maintenance fees

Connected FSM's Support Options

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