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Connected FSM

by ServiceMax
No reviews yet
N/AAvailable globally
Quick facts
VendorServiceMax
Year launched
StatusN/A
LocationHeadquarters: 100 Enterprise Way, Suite A, Scotts Valley, CA 95066, United States
Countries servedGlobal
Languages9
Integrations7+
Free tier
Free trial
Contact sales

About Connected FSM

Connected FSM is a field service management software platform from ServiceMax that improves technician productivity and operational efficiency. It provides asset management, scheduling, and reporting functionalities so organizations can manage their field operations effectively. Designed for various industries, Connected FSM helps users track assets in real-time, improve technician assignments, and analyze service performance through comprehensive reporting tools. This ensures better resource allocation and improves service delivery. Key capabilities: asset management scheduling reporting real-time tracking technician performance analysis Best for: organizations that need to manage field service operations and improve productivity.

Connected FSM by ServiceMax is a powerful Field Service Management software designed to streamline service operations and improve productivity. One of its standout features is its comprehensive suite of tools that facilitate scheduling, dispatching, and tracking of field technicians in real-time. The user interface of Connected FSM is intuitive and user-friendly, with a clean layout that makes navigation a breeze. The design elements are minimalistic yet effective, providing a clutter-free workspace for users to focus on their tasks. The dashboard is customizable, allowing users to tailor their view to their specific needs and preferences. What sets Connected FSM apart from its competitors is its advanced analytics capabilities, which provide valuable insights into service performance, resource utilization, and customer satisfaction levels. The software also offers predictive maintenance features, helping users proactively identify and address potential issues before they escalate. In terms of performance, Connected FSM excels in speed, efficiency, and reliability. It can handle large datasets and complex operations with ease, ensuring that field technicians have the necessary tools and information to deliver exceptional service every time.

Pros & Cons

What users like
  • +Real-time visibility of field operations
  • +Improved scheduling and dispatching efficiency
  • +Proactive maintenance capabilities
  • +Streamlined communication between field technicians and office staff
  • +Enhanced customer service and satisfaction
  • +Data-driven decision making for better resource allocation
  • +Integration with other business systems for seamless workflow
  • +Comprehensive reporting and analytics features.
What users flag
  • Steep learning curve for new users
  • Limited customization options for reports and dashboards
  • Integration with other software and systems can be challenging
  • Some features can be slow or buggy, impacting user experience
  • High cost of implementation and ongoing maintenance fees

Features

Key features

Scheduling and dispatching, Work order management, Inventory tracking, Mobile accessibility, Reporting and analytics, Customer portal, Integration with CRM and ERP systems

Additional features

Predictive maintenance scheduling, Real-time technician tracking, Asset and equipment management, Work order management, Inventory management, Mobile access, Customer portal, Contract management, Reporting and analytics.

Pricing

Free trial
Free version
Request a quote
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Countries & Languages

Global
Countries served
9
Interface languages
16
Billing currencies

Interface languages

EnglishFrenchSpanishGermanItalianDutchPortugueseJapaneseChinese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇭CHF🇨🇳CNY🇸🇪SEK🇮🇳INR🇧🇷BRL🇸🇬SGD🇲🇽MXN🇳🇴NOK🇰🇷KRW🇹🇷TRY

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