ConnectWise MDR logo

ConnectWise MDR

by ConnectWise · Since 1982
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ActiveAvailable globallyCloud
Quick facts
VendorConnectWise
Year launched1982
StatusActive
Location400 N Tampa St, Suite 130, Tampa, FL, United States, Florida400 N Tampa St, Suite 130, Tampa, FL, United States, Florida
Countries servedGlobal
Languages1
Integrations1+
Free tier
Free trial
Contact salesYES

About ConnectWise MDR

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ConnectWise MDR by ConnectWise is a comprehensive cybersecurity software designed to help businesses protect their data and networks from various online threats. One of its standout features is its Managed Detection and Response (MDR) capabilities, which use advanced technologies to detect and respond to security incidents in real-time. The user interface of ConnectWise MDR is clean and intuitive, making it easy for users to navigate and access the features they need. The design elements are well-thought-out, enhancing the overall user experience and making it easier for users to monitor and manage their cybersecurity activities. What sets ConnectWise MDR apart from its competitors is its focus on proactive threat detection and response. The software uses AI and machine learning algorithms to analyze data and identify potential security threats before they can cause harm. This proactive approach allows businesses to stay one step ahead of cybercriminals and protect their critical assets effectively. In terms of performance, ConnectWise MDR is fast, efficient, and reliable, even when handling large datasets or complex operations.

Pros & Cons

What users like
  • +24x7 SOC with MSP-tailored threat intelligence
  • +Flexibility to choose preferred EDR vendor
  • +Custom runbooks and guided incident support
  • +Comprehensive dashboards and compliance reporting
What users flag
  • SOC responsiveness varies—mixed user reviews on Slack/Malware triage speed
  • Setup can require coordination across multiple tools (RMM, PSA, EDR)
  • Some perceive it as feature-rich but not best-in-class vs specialists
  • ConnectWise platform complexity has occasional onboarding complaints

Features

Key features

• 24/7 Endpoint Monitoring & Response – SOC-led operations monitoring EDR alerts across all endpoints
• Multi Vendor EDR Support – Integrates with Bitdefender, Microsoft Defender, SentinelOne; “bring your own EDR” option
• MSP Focused Threat Intelligence (CRU) – Cyber Research Unit develops MSP-specific detection rules and proactive hunting
• Customizable Runbooks – Tailored incident response playbooks guide SOC analysts for each client

Additional features

• Incident Guidance & Resolution Help – SOC analysts provide actionable incident response support alongside alert triage
• Dashboards & Executive Reporting – Real time visibility, compliance-ready reporting, and MDR Executive Reports included
• Microsoft 365 MDR Option – Extends monitoring to Defender for Office 365 and Microsoft 365 environments

Pricing

Free trial
Free version
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Countries & Languages

Global
Countries served
1
Interface languages
9
Billing currencies

Interface languages

English

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇭CHF🇨🇳CNY🇮🇳INR

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