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ConnectWise ScreenConnect

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Software Status:Active

About ConnectWise ScreenConnect

ConnectWise ScreenConnect is a remote support software from ConnectWise that allows users to instantly access any device for IT support. It provides features such as remote access, unattended support, and session recording so organizations can address IT issues faster and improve productivity. This platform supports teams in managing remote assistance effectively, enabling technicians to troubleshoot and solve problems promptly. ScreenConnect is widely trusted by various brands and is designed to meet the needs of enterprise-level IT environments. Key capabilities: remote access unattended support session recording multi-platform support customizable branding Best for: IT teams and support professionals that need efficient remote troubleshooting solutions.

ConnectWise ScreenConnect Details

Vendor
ConnectWise
Year Launched
Location
ConnectWise 4110 George Rd Suite 200 Tampa, FL 33634 United States
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Chinese, Japanese, Korean, Russian, Arabic, Turkish
Users
Administrators, Customer Support Representatives, IT Technicians, Project Managers, Sales Teams, Remote Workers
Industries Served
Collaboration, Customer Service, Meeting, Team Communication, Remote Desktop, Remote Support, Remote Work.
Tags
Collaboration, Customer Service, Meeting, Team Communication, Remote Desktop, Remote Support, Remote Work.

ConnectWise ScreenConnect's In-App Market Place

Does ConnectWise ScreenConnect have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

12

Mini Apps

1. ConnectWise Automate: A remote monitoring and management tool that allows IT professionals to automate tasks and manage endpoints efficiently.

2. ConnectWise Control: A remote support software that allows technicians to remotely access and troubleshoot devices

as well as provide remote support to customers.

3. ConnectWise Manage: A professional services automation tool that helps businesses streamline and automate their back-office operations

including project management

invoicing

and customer relationship management.

4. ConnectWise Sell: A quote-to-cash solution that helps businesses create professional quotes

track sales opportunities

and manage orders and contracts.

5. ConnectWise Identify: A cybersecurity risk assessment tool that helps businesses identify and prioritize security risks

as well as comply with industry regulations and standards.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CHF (Fr), CNY (¥), INR (₹), RUB (₽)

Pros & Cons

  • Easy remote desktop access for efficient troubleshooting and support
  • Ability to collaborate and communicate with team members in real-time
  • Secure connection and encryption for protecting sensitive information
  • Customizable options for branding and personalized user experience
  • Integration with other tools and software for seamless workflow
  • Multiple user support for increased productivity and team collaboration.
  • Steep learning curve for new users
  • Limited customization options for user interface
  • Occasional lag or connectivity issues during remote support sessions
  • Expensive subscription plans for small business owners
  • Lack of integration with third-party software or tools

ConnectWise ScreenConnect's Support Options

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