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Software Status:Active

About Conntac

Conntac is a service management software from Conntac that helps relieve the service hotline and reduces processing times and costs in the service center and field service. It provides effective solutions for improving customer use, simplifying service operations, and changing service processes. With Conntac, organizations can achieve faster resolutions, lower operational costs, and better service quality. The platform includes features such as automated service requests, real-time data tracking, and customer feedback integration. Key capabilities: automated service requests real-time data tracking customer feedback integration service performance analytics customized reporting Best for: service organizations that need to improve operational efficiency and customer satisfaction.

Conntac Details

Vendor
Conntac
Year Launched
2017
Location
Werner-von-Siemens-Str. 6 (building 9a) 86159 Augsburg
Deployment
cloud
Training Options
live online
Countries Served
Europe, North America, Asia, Australia
Languages
English, German
Users
Customer Support Representatives, Sales Agents, Technical Support Specialists
Industries Served
Healthcare, Education, Finance, Retail
Tags
Customer Service, Communication, Contact Center, Chat, Email, CRM Integration, Automation, Omnichannel, Customer Support

Conntac's In-App Market Place

Does Conntac have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (Fr), CNY (¥), INR (₹), MXN (Mex$)

Pros & Cons

  • Focused on ISPs/utilities – tailored workflows and UX.
  • Real-time analytics with GDPR compliance.
  • Safety-first Entry module enhances field operations.
  • Cloud deployment enables scalability and flexibility.
  • No disclosed pricing transparency online.
  • No marketplace or app extensibility.
  • Lacks indicated API/integration ecosystem.
  • Only German/English—may require in-house translation for other markets.
  • Minimal info on live chat or phone support availability.

Conntac's Support Options

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