About Conpago
Conpago is a software platform from Conpago that enables aged care and retirement living providers to improve customer use and manage business administration. It includes features such as keeping people connected, giving time back to teams, and simplifying compliance so organizations can focus on their core mission. The software suite is designed with a strong emphasis on data protection, ensuring that sensitive information is secure. Conpago supports aged care providers by simplifying processes and improving communication among staff and residents. Key capabilities: keep people connected give time back to teams make compliance simple provide data protection improve customer use Best for: aged care and retirement living providers that need to improve operational efficiency and communication.
Conpago is a specialized Digital Customer Management System designed for Australian Aged Care, Retirement Living, and NDIS Providers. Its core strength is its ability to create a seamless "Circle of Care" communication loop connecting providers, clients, and family members via dedicated mobile apps. By centralizing self-service bookings, maintenance requests, community engagement, and service visibility, Conpago significantly improves customer experience and operational efficiency. While it is not a standalone EHR, its strategic integration capabilities with major back-end systems (like Lumary) make it an ideal, secure, and highly transparent frontend solution for Australian providers focused on customer-centric service delivery and building connected communities.
Pros & Cons
- Provides a strong commitment to data security and governance for sensitive client information
- Centralizes common operational tasks like maintenance requests, service bookings, and staff communication
- Excellent at closing the communication loop between providers, clients, and families
- The platform's entire value proposition is highly dependent on the Australian care market
- Conpago is not a comprehensive Electronic Health Record (EHR)
Features
Key features
Centralizes communication among the provider, client, and family/friends, ensuring everyone is instantly informed of service schedules, updates, and events, significantly improving service transparency and trust.
The Customer/Resident App allows clients to book services, manage appointments, send messages, and access personalized content from their smartphone or tablet, giving them choice and control over their care.
Empowers frontline staff with a dedicated app to capture care moments in real-time, view schedules, update client notes, and receive centralized communication, enhancing care quality.
Allows residents/clients to log maintenance and gardening requests directly via the app, which can then be tracked and resolved by the provider, integrating with facility management systems like Asset Journey.
A central feature allowing providers to manage and promote community events, social outings, and activities across the organization, helping to reduce social isolation and improve well-being.
Additional features
Managers can review carer communications and easily share necessary updates with family and loved ones, maintaining a single source of truth.
Curates and delivers relevant content (e.g., news, weather, health tips) to the customer app, helping to keep users engaged.
Allows for the safe and secure storage and access of important documents (e.g., manuals, contracts) by authorized users.
Powers the platform to keep all parties informed of important schedule updates, appointments, and events via mobile notifications.
The platform has been used to facilitate the rapid implementation and delivery of telehealth services in rural communities, showcasing its adaptability.
Supports instant messaging capabilities between residents/clients and staff, and between family members, including voice messages.
Provides a loop for gathering resident/client feedback and logging all communications for audit reports and compliance.
Connects vital data from back-end care management systems (like Lumary) to the user-friendly frontend apps.
All production data is hosted onshore in Australia, supporting data sovereignty requirements.
Certified to ISO/IEC 27001:2022 for its information security management system, ensuring data protection.
Uses tokenization for sensitive information, meaning raw payment details are not stored on the platform.
Data is backed up across regions within Australia to ensure recoverability.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
No reviews yet
Be the first to drop a review
Spot something wrong or outdated?
Suggest a correction — a reviewer verifies every change.
About Conpago
Conpago is a software platform from Conpago that enables aged care and retirement living providers to improve customer use and manage business administration. It includes features such as keeping people connected, giving time back to teams, and simplifying compliance so organizations can focus on their core mission. The software suite is designed with a strong emphasis on data protection, ensuring that sensitive information is secure. Conpago supports aged care providers by simplifying processes and improving communication among staff and residents. Key capabilities: keep people connected give time back to teams make compliance simple provide data protection improve customer use Best for: aged care and retirement living providers that need to improve operational efficiency and communication.
Conpago Details
Conpago's In-App Market Place
Does Conpago have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
AUD ($)
Pros & Cons
- Provides a strong commitment to data security and governance for sensitive client information
- Centralizes common operational tasks like maintenance requests, service bookings, and staff communication
- Excellent at closing the communication loop between providers, clients, and families
- The platform's entire value proposition is highly dependent on the Australian care market
- Conpago is not a comprehensive Electronic Health Record (EHR)