ConSol CM/AI Assist
About ConSol CM/AI Assist
ConSol CM/AI Assist is a workflow management software from ConSol Consulting & Solutions Software that provides easy control of processes with flexible adaptation to business process changes. It includes ticketing software, helpdesk and IT support, complaint management, and workflow management so organizations can effectively manage their operations. This software is trusted by over 1,000 users and is designed to be ready to use with standard products tailored to specific needs. Its features ensure that teams can collaborate efficiently and address issues promptly. Key capabilities: ticketing software helpdesk and IT support complaint management workflow management process adaptation Best for: organizations that need to manage complex workflows and respond to business process changes.
ConSol CM/AI Assist by ConSol is a customer service software designed to streamline customer interactions through AI-powered assistance, ultimately enhancing the overall customer experience. One standout feature of this software is its conversational AI capabilities, which allow for personalized and efficient communication with customers. The user interface of ConSol CM/AI Assist is intuitive and user-friendly, making it easy for customer service representatives to navigate the platform. The design elements are sleek and modern, enhancing the overall user experience. The interface is customizable, allowing users to tailor it to their specific needs and preferences. The core functionalities of ConSol CM/AI Assist set it apart from its competitors. The AI-driven chatbots are able to handle a wide range of customer inquiries and issues, reducing the workload for customer service representatives. This software also offers advanced analytics capabilities, allowing businesses to gain valuable insights into customer behavior and preferences. In terms of performance, ConSol CM/AI Assist is highly efficient and reliable, even when managing large datasets or complex operations. The software is optimized for speed, ensuring quick responses to customer queries and issues.
Pros & Cons
- +Modular & flexible for multiple workflows
- +ITIL-compliant helpdesk plus complaint mgmt
- +Visual workflow builder saves dev time
- +Self‑service portal & full-text search
- +GDPR-audit logging, cloud and on‑prem support
- −Price per user may deter small businesses
- −Primarily German‑focused support/documentation
- −Integration ecosystem seems limited
- −Complexity may require implementation help
Features
Key features
- Multi-channel Ticket Intake
- Accept tickets via email, web forms, and self-service portals.
- Auto-Routing to Agent Tiers
- Automatically assigns tickets based on rules like priority, category, or workload.
- Incident, Problem, Change & Asset Modules
- Full ITSM suite aligned with ITIL for structured service management.
- Complaint & Return Handling with 8D
- Manages complaints, returns, and corrective actions using 8D methodology.
Additional features
- Custom Workflow Modeling & Editing
- Visual editor (drag-and-drop) to build and adjust workflows without coding.
- SLA & KPI Dashboards
- Monitor service levels and key metrics in real time through dashboards.
- Full-Text Search
- Search across all cases, tickets, and data fields quickly.
- Subtasks & Approval Workflows
- Break down tasks and set approval chains within workflows.
- Notifications (Email/Portal)
- Automatic alerts and messages for users, agents, and customers.
- ChatGPT-Driven Assistant
- Integrates ChatGPT for intelligent support and ticket responses.
- GDPR-Compliant Data Management
- Ensures all personal data is handled according to EU privacy laws.
- Self-Service Portal
- Customers or internal users can raise, track, and manage tickets themselves.
- Audit Trail Logging
- Logs every action for transparency, security, and compliance.
- Add-ons/Additional Modules
- Extend system functionality with modular components or plugins.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About ConSol CM/AI Assist
ConSol CM/AI Assist is a workflow management software from ConSol Consulting & Solutions Software that provides easy control of processes with flexible adaptation to business process changes. It includes ticketing software, helpdesk and IT support, complaint management, and workflow management so organizations can effectively manage their operations. This software is trusted by over 1,000 users and is designed to be ready to use with standard products tailored to specific needs. Its features ensure that teams can collaborate efficiently and address issues promptly. Key capabilities: ticketing software helpdesk and IT support complaint management workflow management process adaptation Best for: organizations that need to manage complex workflows and respond to business process changes.
ConSol CM/AI Assist Details
ConSol CM/AI Assist's In-App Market Place
Does ConSol CM/AI Assist have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
EUR (€)
Pros & Cons
- Modular & flexible for multiple workflows
- ITIL-compliant helpdesk plus complaint mgmt
- Visual workflow builder saves dev time
- Self‑service portal & full-text search
- GDPR-audit logging, cloud and on‑prem support
- Price per user may deter small businesses
- Primarily German‑focused support/documentation
- Integration ecosystem seems limited
- Complexity may require implementation help
ConSol CM/AI Assist's Support Options
Email Address
cm-vertrieb@consol.deContact
+49-89-45841-120ConSol CM/AI Assist's Alternatives
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