About ConSol CM/Customer Service
ConSol CM/Customer Service is a customer service software from ConSol that provides a comprehensive solution for managing customer inquiries. It combines a ticket system, IT helpdesk, and individual workflows to help teams handle customer requests efficiently. This software allows users to track emails and tasks in one centralized platform, reducing the risk of missed communications. ConSol CM supports users in Austria and includes features in English, making it accessible for diverse teams. Its ticketing capabilities facilitate quick response times and effective issue resolution. Key capabilities: ticket system IT helpdesk individual workflows customer inquiry management email tracking Best for: customer service teams that need to manage inquiries and tasks in a single tool.
ConSol CM, developed by the German software company ConSol, is a powerful and versatile customer service management platform that effectively consolidates various support functions into one unified system. Designed for businesses of all sizes, it serves as a central hub for handling customer inquiries, complaints, and IT helpdesk tickets. One of the most notable aspects of ConSol CM is its ability to integrate various communication channels—email, phone (via CTI), and chat—into a single, organized interface. This helps agents avoid the chaos of juggling multiple platforms, ensuring that no inquiry is overlooked and that complete customer histories are easily accessible. The software’s centralized structure also enhances collaboration and delegation among team members, streamlining internal workflows and improving overall service efficiency. The user interface is intuitively laid out, prioritizing functionality and simplicity over flashy aesthetics. Its clear structure enables agents to easily navigate tasks, manage tickets, and transfer cases between different support levels without unnecessary complexity. The dashboard provides a centralized overview that boosts visibility and control over daily operations.
Pros & Cons
- Comprehensive Ticketing System: Centralizes customer inquiries for better efficiency.
- AI & ChatGPT Integration: Helps with automated responses and knowledge management.
- Knowledge Base: Ensures consistent and quick responses.
- Multi-Channel Support: Email, phone (CTI), and chat are integrated.
- Reporting & Insights: Allows for performance tracking and customer satisfaction surveys.
- GDPR Compliance: Ensures data protection and privacy.
- Potential Learning Curve: May require onboarding and training for new users.
- AI Dependence: Automated responses might lack personalized touch.
- Limited Details on Pricing: Clear cost information is not provided upfront.
- Integration Limitations: May not support all third-party tools or systems seamlessly.
Features
Key features
Consolidates all customer inquiries and tasks from various inbound channels into a single view.
Integrates with ChatGPT for AI-powered responses and templates, alongside Computer Telephony Integration for phone support.
Provides an internal knowledge base and utilizes ChatGPT as an external knowledge source for quick responses.
Enables easy creation of reports for performance tracking and identification of optimization potentials.
Certified with ISO 27001 and ISO 9001, 100% pentested, and GDPR compliant, ensuring secure data handling.
Additional features
Documents all requests as tickets for efficient customer service.
Functions as a helpdesk solution for IT-related inquiries.
Provides tools for managing customer complaints.
Supports the creation of individual workflows.
Integrates artificial intelligence for service enhancement.
Organizes customer inquiries for clarity.
Connects with ChatGPT and Computer Telephony Integration.
Offers a knowledge base for organized information.
Enables easy generation of reports.
Consolidates inquiries from email, phone (CTI), and chat into one tool.
Records all customer requests as tickets.
Ensures inquiries are correctly prioritized and assigned.
Allows quick searching for data like contact, ticket number, and follow-ups.
Uses ChatGPT to summarize emails, create response suggestions and templates, or act as an external knowledge base.
Provides organized and categorized information for consistent query responses.
Tracks and provides insights into how long tickets are handled.
Categorizes and provides data on different types of customer requests.
Allows creation and running of customer satisfaction surveys directly within the tool.
Certified for information security management.
Certified for quality management system.
Regularly tested by external pentesters for security.
Processes personal data in accordance with European GDPR.
Software is hosted on German servers in Frankfurt.
Specifically highlights the use of ChatGPT for customer support.
Supports 8D reports for complaint management.
Provides support and training for the software.
Integrates with TecDoc for documentation.
Offers features suitable for enterprise-level use.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About ConSol CM/Customer Service
ConSol CM/Customer Service is a customer service software from ConSol that provides a comprehensive solution for managing customer inquiries. It combines a ticket system, IT helpdesk, and individual workflows to help teams handle customer requests efficiently. This software allows users to track emails and tasks in one centralized platform, reducing the risk of missed communications. ConSol CM supports users in Austria and includes features in English, making it accessible for diverse teams. Its ticketing capabilities facilitate quick response times and effective issue resolution. Key capabilities: ticket system IT helpdesk individual workflows customer inquiry management email tracking Best for: customer service teams that need to manage inquiries and tasks in a single tool.
ConSol CM/Customer Service Details
ConSol CM/Customer Service's In-App Market Place
Does ConSol CM/Customer Service have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
EUR (€)
Pros & Cons
- Comprehensive Ticketing System: Centralizes customer inquiries for better efficiency.
- AI & ChatGPT Integration: Helps with automated responses and knowledge management.
- Knowledge Base: Ensures consistent and quick responses.
- Multi-Channel Support: Email, phone (CTI), and chat are integrated.
- Reporting & Insights: Allows for performance tracking and customer satisfaction surveys.
- GDPR Compliance: Ensures data protection and privacy.
- Potential Learning Curve: May require onboarding and training for new users.
- AI Dependence: Automated responses might lack personalized touch.
- Limited Details on Pricing: Clear cost information is not provided upfront.
- Integration Limitations: May not support all third-party tools or systems seamlessly.
ConSol CM/Customer Service's Support Options
Email Address
cm-vertrieb@consol.deContact
+49-89-45841-120ConSol CM/Customer Service's Alternatives
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