ConSol CM/Ticketing
About ConSol CM/Ticketing
ConSol CM/Ticketing is a ticketing software from ConSol Consulting & Solutions Software that provides a unified platform for managing requests from various channels. It combines helpdesk and IT support, complaint management, and workflow management so users can effectively handle tasks without the clutter of email or spreadsheets. This solution supports over 1,000 users and prioritizes transparency in task management, ensuring that all requests are easily trackable and manageable in one place. ConSol CM/Ticketing is suitable for organizations looking to improve their ticketing processes and improve communication among teams. Key capabilities: helpdesk and IT support complaint management workflow management user-friendly interface multi-channel request handling Best for: organizations that need an effective system for managing support requests and complaints.
ConSol CM/Ticketing by ConSol is a customer service software designed to streamline ticket management processes and enhance customer support operations. One of its standout features is its comprehensive ticketing system, which allows businesses to efficiently track, prioritize, and resolve customer inquiries and issues. The user interface of ConSol CM/Ticketing is intuitive and user-friendly, making it easy for agents to navigate through the system and access relevant information quickly. The design elements are minimalistic yet effective, focusing on functionality and ease of use. The software offers customization options, allowing businesses to tailor the interface to their specific needs and preferences. The core functionalities of ConSol CM/Ticketing set it apart from its competitors. It offers automation capabilities, such as ticket routing and escalation, which help improve response times and customer satisfaction. The software also provides real-time reporting and analytics, enabling businesses to track key performance metrics and make data-driven decisions to enhance their customer service operations. In terms of performance, ConSol CM/Ticketing excels in speed, efficiency, and reliability, especially when handling large datasets or complex operations.
Pros & Cons
- +German‑standardized and GDPR‑compliant
- +High flexibility via low‑code workflow engine
- +Multi-channel capture & comprehensive SLA tracking
- +Rich add-on ecosystem (AI, BI, CTI, Outlook)
- +Transparent pricing with on‑premise or cloud deployment
- −Relatively high licensing cost for on‑premise
- −Limited reviews/public ratings
- −ROI may require customization effort
- −Language support mainly German/English
- −Might be overkill for micro‑teams or simple ticketing needs
Features
Key features
- Multi-channel Incident Capture
- Collects tickets from email, web forms, portals, and phone calls in one system.
- Workflow-Based Routing
- Automatically assigns and escalates tickets based on rules like priority, SLA, or category.
- Self-Service Portal (CM/Track)
- Allows customers or employees to submit and track their own tickets online.
- Dashboards & BI Integration
- Visual reporting tools and optional business intelligence (via CM/EBIA) for insights into ticket trends and performance.
Additional features
- Full-Text Search & Duplicate Detection
- Quickly finds related tickets or information and avoids redundant entries.
- Sub-Ticketing & Task Management
- Breaks large requests into smaller tasks that can be assigned and tracked separately.
- SLA & Time Tracking
- Monitors service level compliance and logs time spent on each ticket.
- Knowledge Base & Templates
- Speeds up responses with prewritten solutions and article suggestions.
- Audit Logging & Secure Storage
- Tracks changes and stores data securely in GDPR-compliant German data centers.
- Custom Workflows & Low-Code Editor
- Lets teams tailor processes without deep programming skills.
Pricing
Countries & Languages
Interface languages
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About ConSol CM/Ticketing
ConSol CM/Ticketing is a ticketing software from ConSol Consulting & Solutions Software that provides a unified platform for managing requests from various channels. It combines helpdesk and IT support, complaint management, and workflow management so users can effectively handle tasks without the clutter of email or spreadsheets. This solution supports over 1,000 users and prioritizes transparency in task management, ensuring that all requests are easily trackable and manageable in one place. ConSol CM/Ticketing is suitable for organizations looking to improve their ticketing processes and improve communication among teams. Key capabilities: helpdesk and IT support complaint management workflow management user-friendly interface multi-channel request handling Best for: organizations that need an effective system for managing support requests and complaints.
ConSol CM/Ticketing Details
ConSol CM/Ticketing's In-App Market Place
Does ConSol CM/Ticketing have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
EUR (€)
Pros & Cons
- German‑standardized and GDPR‑compliant
- High flexibility via low‑code workflow engine
- Multi-channel capture & comprehensive SLA tracking
- Rich add-on ecosystem (AI, BI, CTI, Outlook)
- Transparent pricing with on‑premise or cloud deployment
- Relatively high licensing cost for on‑premise
- Limited reviews/public ratings
- ROI may require customization effort
- Language support mainly German/English
- Might be overkill for micro‑teams or simple ticketing needs
ConSol CM/Ticketing's Support Options
Email Address
cm-vertrieb@consol.deContact
+49-89-45841-120ConSol CM/Ticketing's Alternatives
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