Contact Center Hub logo

Contact Center Hub

0(0 reviews)
Software Status:Active

About Contact Center Hub

Contact Center Hub is a cloud contact center solution from Verizon that lets customers contact the business virtually anywhere, anytime. It combines business solutions, contact center functionalities, and customer use tools so users can manage customer interactions effectively. This platform supports multi-channel communication to cater to various customer preferences, making it easier for businesses to engage their clientele. Additionally, Contact Center Hub provides a range of features including interactive tours that showcase its capabilities. Key capabilities: cloud contact center solutions multi-channel support business solutions customer use tools interactive tours Best for: businesses that need an accessible and versatile contact center solution.

Contact Center Hub Details

Vendor
verizon
Year Launched
2009
Location
Bernards, New Jersey
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
Arabic, Chinese Simplified, Chinese Traditional, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish
Users
Administrator, Supervisor, Agent
Industries Served
Healthcare, Education, Finance, Retail
Tags
Contact Center, Cloud-Based CX, Verizon Software, Customer Support, Call Management, Workforce Optimization.

Contact Center Hub's In-App Market Place

Does Contact Center Hub have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), CAD (CA$), AUD (A$), CHF (CHF), CNY (CN¥), SEK (kr), NZD (NZ$), KRW (₩), SGD (S$), NOK (kr), MXN (Mex$), INR (₹), RUB (₽), ZAR (R), TRY (₺), BRL (R$)

Pros & Cons

  • Comprehensive omnichannel support for customer engagement.
  • Advanced analytics with real-time insights and AI-driven features.
  • Seamless integration with major CRMs and productivity tools.
  • Scalable pricing plans catering to businesses of all sizes.
  • Reliable customer support from Verizon, a trusted global brand.
  • Steeper learning curve for small businesses.
  • Limited customization options for smaller plans.
  • Requires strong internet connectivity for cloud services.
  • Limited advanced features in the basic plan.
  • Occasional latency issues reported during high call volumes.

Contact Center Hub's Support Options

Contact Center Hub's Alternatives