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Contact Center Software

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Software Status:Active

About Contact Center Software

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Contact Center Software Details

Vendor
Frebo
Year Launched
Location
71 Itire Road, By Obele-Ogunlana Drive, Surulere, Lagos, Lagos State, State/Province 101241, NG
Deployment
cloud
Training Options
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean, Arabic, Turkish, Hindi
Users
Contact Center Agents, Supervisors, Managers, IT Administrators, Business Analysts, Customer Support Representatives, Operations Managers
Industries Served
Telecommunications, Financial Services, Healthcare, Retail & E-commerce, Travel & Hospitality, Government & Public Sector, Insurance, Technology & IT Services, Utilities & Energy
Tags
Contact Center, Frebo

Contact Center Software's In-App Market Place

Does Contact Center Software have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), INR (₹), RUB (₽), KRW (₩), BRL (R$), MXN (Mex$), SGD (S$), HKD (HK$)

Pros & Cons

  • Call Recording & Quality Monitoring: Facilitates performance evaluations and compliance, ensuring high service standards.
  • Real-Time Analytics: Provides actionable insights into KPIs for optimizing operations and improving customer satisfaction.
  • CRM Integration: Allows agents access to customer data in real-time, enabling personalized service and efficient handling of interactions.
  • Customization: Tailored solutions to meet the unique requirements of different contact center environments.
  • Implementation Complexity: Customization and integration may require significant expertise and time.
  • Dependence on Technology: Heavy reliance on robust infrastructure may pose challenges in areas with poor connectivity.

Contact Center Software's Support Options

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