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Contact Center Suite

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Software Status:Active

About Contact Center Suite

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Contact Center Suite Details

Vendor
Tecnosys
Year Launched
1999
Location
Monterrey José Treviño #190 Col. Chepevera Monterrey, Nuevo León 64030 Mexico
Deployment
cloud
Training Options
videos
Countries Served
All Countries
Languages
English, Spanish
Users
Contact Center Agents, Supervisors, Call Center Managers, Business Analysts, IT Administrators, Customer Service Representatives, Sales Representatives, Operations Managers, Quality Assurance Specialists, Customer Experience Managers
Industries Served
Telecommunications, Financial Services, Healthcare, Retail and E-commerce, Government and Public Sector, Travel and Hospitality, Utilities and Energy, Insurance, Technology and IT Services, Education
Tags
Contact Center, Tecnosys

Contact Center Suite's In-App Market Place

Does Contact Center Suite have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), INR (₹), RUB (₽), ZAR (R), MXN (Mex$), SGD (S$), HKD (HK$), NOK (kr), KRW (₩), TRY (₺), BRL (R$), AED (د.إ)

Pros & Cons

  • Multichannel Integration: Seamlessly manages interactions across voice, chat, email, social media, and SMS, ensuring consistent customer experience.
  • Advanced Call Management: Features like skills-based routing, call blending, and multiple dialing modes (progressive, predictive, preview) enhance efficiency.
  • Interactive Voice Response (IVR): Automates routine inquiries and provides self-service options, reducing workload for agents.
  • Monitoring & Training Tools: Real-time monitoring, coaching capabilities, and post-call quality checks ensure high service standards.
  • Analytics & Reporting: Provides real-time and historical reports for strategic decision-making and operational optimization.
  • Social Media Integration: Efficiently handles Facebook and Twitter messages within a unified console.
  • Implementation Challenges: Customizing the suite for unique organizational needs might require substantial expertise and resources.
  • Infrastructure Dependency: Reliance on robust internet connectivity may pose challenges in regions with unreliable networks.
  • Potential Complexity: Managing diverse features and integrations can be overwhelming without adequate training and support.

Contact Center Suite's Support Options

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