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Contactable Integrated Identity Platform

by Contactable · Since 2009
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ActiveAvailable globallyCloud
Quick facts
VendorContactable
Year launched2009
StatusActive
Location17 Via Salara Crescent, Irene Corporate Corner, City of Tshwane, Gauteng 0157, ZA
Countries servedGlobal
Languages1
Integrations
Free tier
Free trial
Contact salesYES

About Contactable Integrated Identity Platform

Contactable Integrated Identity Platform is a software platform from Contactable that provides a comprehensive identity management solution. It combines identity verification, access control, and user authentication so organizations can manage user identities effectively. The platform supports various identity verification methods, allowing businesses to ensure compliance and security. With a focus on protecting sensitive information, it helps in maintaining data integrity and mitigating identity fraud risks. Key capabilities: identity verification access management user authentication compliance support fraud detection Best for: enterprises that need reliable identity management solutions to secure user access and protect sensitive data.

Contactable Integrated Identity Platform by Contactable is a Digital Identity software designed to help organizations securely create, manage, and verify digital identities across systems and channels. Its primary purpose is to simplify identity lifecycle management while improving security, compliance, and user trust. Key features include identity verification, profile management, authentication workflows, consent management, and centralized identity orchestration. The user interface of Contactable Integrated Identity Platform is clean, modern, and designed with enterprise usability in mind. The dashboard provides a clear overview of identity records, verification status, integrations, and activity logs. Navigation is intuitive, with well-organized modules that allow administrators to configure identity workflows, monitor access events, and manage user permissions efficiently. The layout minimizes complexity, making it accessible even for teams without deep identity management expertise. Functionality is one of the platform’s strongest areas. Contactable supports end-to-end digital identity management, from onboarding and verification to ongoing authentication and data governance. It enables organizations to manage identities across multiple touchpoints while maintaining consistent security policies.

Pros & Cons

What users like
  • +It streamlines complex compliance, KYC, and onboarding, letting businesses focus on core operations.
  • +The single integrated platform eliminates the hassle of managing multiple software licenses and integrations.
  • +Frictionless digital onboarding and instant verification dramatically improve the customer experience and reduce abandonment.
  • +Advanced multi-modal biometrics significantly enhance security and reduce fraud compared to traditional methods.
  • +The platform is highly configurable and can be quickly tailored to meet unique business needs and diverse industry requirements.
What users flag
  • Relying on a single vendor for a critical function like identity could introduce vendor lock-in risks.
  • Integrating the platform with complex, possibly outdated, legacy systems might still present technical challenges.
  • The system's heavy reliance on AI and biometrics means high accuracy is crucial, or it could lead to verification failures.
  • The platform handles vast amounts of sensitive personal data, making it a high-value target for sophisticated cyber-attacks.
  • Customizing the AI-driven orchestration to specific, niche compliance rules may require specialized and potentially expensive expertise.

Features

Key features

Integrated Identity Platform (IIP)
Provides a single, comprehensive platform for digital identity, onboarding, and KYC processes, removing the need for multiple complex software solutions.
Digital AI Orchestration
Consolidates all identity and KYC processes into one intelligent workflow, which is configurable to meet specific business requirements and risk profiles.
Instant Verification
Automates the verification and credential checks of prospective clients, allowing businesses to confirm customer identities confidently within seconds.
Multi-Modal Biometrics
Utilizes advanced biometrics like Palm Vein, Facial Recognition, Liveness, and Voice biometrics to offer strong, multi-layered identity assurance beyond traditional PII.
Multi-Channel Digital Onboarding
Allows customers to automate their onboarding journey using APIs across various channels, including smartphones, web, kiosks, USSD, and in-store agents.
Simplified Data Integration
Offers a single point of access to multiple data providers, bureaus, and agencies needed for diverse KYC and identity verification requirements.

Additional features

Integrated Identity Platform (IIP)
A comprehensive platform that combines digital identity, onboarding, and Know Your Customer (KYC) processes.
Customer Digital Onboarding
Automates the customer journey across all channels including web, mobile, kiosk, and agent-assisted sign-ups using APIs.
Customer Digital Identity
Creates a secure digital identity for the customer that corresponds to their real-world identity to facilitate digital authentication.
E-KYC
Digitizes Know Your Customer and compliance processes using an AI-driven platform to manage complexity.
Biometrics Multi Modal
Uses advanced biometrics like Palm Vein, Facial Recognition, Liveness, and Voice biometrics for secure identity authentication.
Data Integration
Provides a single platform to access and integrate with multiple data providers for different KYC requirements.
Digital AI Orchestration
Configures and brings together all identity and KYC processes in one place, tailored for unique requirements and risks.
Company Verification
Conducts juristic validation and director verification to digitize and remove paperwork from the business onboarding process.
Self RICA SIM Registration
Enables telecommunication companies to offer a self-service way for customers to comply with RICA (Regulation of Interception of Communications and Provision of Communication-Related Information Act) regulations.
Biometric Identity Proofing
A process of layering biometrics onto PII verification and government-issued IDs to dramatically improve user identity assurance.
Digital Identity Proofing
A service that proves and affirms the customer's identity, connecting to various third-party verification sources.

Pricing

Free trial
Free version
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Countries & Languages

Global
Countries served
1
Interface languages
1
Billing currencies

Interface languages

ENGLISH

Billing currencies

🇺🇸USD

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