About ContactPoint 360
ContactPoint 360 is a company providing global Customer Experience (CX) services and Business Process Outsourcing (BPO) for enterprises.
ContactPoint 360 is a global provider of Customer Experience (CX) and Business Process Outsourcing (BPO) services, targeting enterprise clients. The company positions itself as a next-generation CX leader, integrating human agents with a suite of AI-powered technologies under its 'HumAI-n' brand. Its offerings include outsourced contact center services, technical support, back-office support, and multilingual capabilities. Key technology solutions focus on automation and efficiency, such as agentic AI for customer service, AI-driven recruiting, simulation-based training, and real-time agent assistance. ContactPoint 360 does not offer a self-serve software product; instead, it provides managed services and custom solutions. Pricing is proposal-based, with an indicative rate for small teams suggesting a per-agent, per-month model for its services. The company serves a wide range of industries, including healthcare, finance, and retail.
Pros & Cons
- Offers a comprehensive suite of AI-powered CX and BPO services.
- Provides solutions across a wide range of industries like healthcare, finance, and retail.
- Supports over 31 languages for multilingual customer service.
- Focuses on measurable outcomes like CSAT improvement and AHT reduction.
- Offers various resources like case studies, webinars, and a CX toolkit.
- Pricing is not publicly listed and requires a sales proposal.
- The offerings are complex and targeted at enterprise-scale businesses.
Features
Key features
Provides autonomous support, faster resolutions, and smarter workflows using AI agents.
Utilizes an AI tool to match talent with client needs for a 100% fill rate.
Employs AI simulations to train new hires, aiming to increase agent proficiency.
Uses AI and machine learning for precision scheduling and forecasting to optimize staffing.
Offers live AI guidance to help agents resolve issues faster and adhere to compliance.
Leverages AI to analyze conversations for business insights and operational efficiency.
A GenAI-powered knowledge system designed to reduce hold times and improve answer accuracy.
Offers outsourced support for non-customer-facing tasks to improve efficiency.
Additional features
Provides external teams to handle technical customer inquiries.
Offers outsourced helpdesk solutions for businesses.
Engages with customers across various communication channels.
An AI tool to improve agent performance and career growth opportunities.
Aims to elevate customer satisfaction with AI-driven query handling and sentiment analysis.
Uses AI to increase the rate of resolving issues on the first contact.
Aims to cut down the average time spent on each customer interaction.
A machine learning-powered platform for accounts receivable collections.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About ContactPoint 360
ContactPoint 360 is a company providing global Customer Experience (CX) services and Business Process Outsourcing (BPO) for enterprises.
ContactPoint 360 Details
ContactPoint 360's In-App Market Place
Does ContactPoint 360 have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD
Pros & Cons
- Offers a comprehensive suite of AI-powered CX and BPO services.
- Provides solutions across a wide range of industries like healthcare, finance, and retail.
- Supports over 31 languages for multilingual customer service.
- Focuses on measurable outcomes like CSAT improvement and AHT reduction.
- Offers various resources like case studies, webinars, and a CX toolkit.
- Pricing is not publicly listed and requires a sales proposal.
- The offerings are complex and targeted at enterprise-scale businesses.
ContactPoint 360's Support Options
ContactPoint 360's Alternatives
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