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Contakti

by Contakti OY · Since 2014
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Active1+ countriesCloud
Quick facts
VendorContakti OY
Year launched2014
StatusActive
LocationSirkkalantie 58, 41800 Jyväskylä, Finland
Countries served1+
Languages1
IntegrationsN/A
Free tierN/A
Free trialN/A
Contact salesYES

About Contakti

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Contakti is a customer service software designed to streamline communication and enhance relationships with clients. One of its standout features is its comprehensive contact management system, which allows users to organize and track customer interactions efficiently. The software's user interface is clean, intuitive, and easy to navigate, making it a breeze for users to access information and perform tasks. With a simple design and well-organized layout, users can quickly locate the tools they need without unnecessary clutter. In terms of core functionalities, Contakti stands out from its competitors with its robust automation capabilities. Users can set up automated responses to customer inquiries, schedule follow-up actions, and create personalized workflows to streamline customer service processes. This automation not only saves time but also improves response times and customer satisfaction. Performance-wise, Contakti excels in handling large datasets and complex operations with speed and efficiency. The software's reliability is top-notch, ensuring that users can trust it to deliver consistent results even under heavy workloads.

Pros & Cons

Pros
  • AI-enhanced chatbots and routing
  • Integrated CRM and time-tracking
  • Finnish-focused with local support
  • Simplified ticketing across channels
Cons
  • Limited global language/localization support
  • No marketplace or app ecosystem
  • Potentially fewer integrations than larger platforms
  • Small vendor risk

Features

Key features

Omnichannel Support
Manage customer interactions through email, chat, SMS, web forms, and voice in a single platform.
Chatbot & AI Assistance
Automated chatbots help handle common queries and assist in routing messages to the right agents.
Callback & Voice Switchboard
Customers can request a callback, and calls are routed efficiently through a virtual switchboard.
CRM Integration
Built-in customer relationship management tools to track customer data, sales pipelines, and interactions.
Appointment Booking & Video Calls
Schedule appointments and hold video meetings directly within the platform.

Additional features

Email Support
Centralized handling of customer emails within the platform.
Live Chat (with Chatbot Integration)
Real-time chat with customers, supported by AI-powered chatbots for automated replies.
Web Forms
Customizable forms for inquiries that generate support tickets.
Ticketing System
Tracks and manages customer issues across multiple channels in a unified queue.
SMS Support
Send and receive customer messages via SMS.
Callback Requests
Allows customers to schedule a callback rather than waiting on hold.
Voice Switchboard (IVR)
Routes phone calls using interactive voice response and a virtual switchboard.
Mobile Switchboard
Handles calls via mobile interface—ideal for teams on the go.
Video Conferencing
Enables face-to-face support or consultations directly from the system.
Appointment Booking
Integrated calendar and scheduling tools for booking meetings or services.
CRM Functionality
Manage customer profiles, track sales pipelines, and record interaction history.
Sales Pipeline Management
Visualize and manage deal stages and customer journeys from lead to close.
Employee Time Tracking
Monitor staff activity and time spent on support or sales tasks.
Reporting & Analytics
Generate performance metrics, response times, and customer satisfaction data.
AI Routing
Uses AI to intelligently assign incoming requests to the most suitable agent.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Basic
EUR 29/mo
billed monthly

Countries & Languages

1
Countries served
1
Interface languages
1
Billing currencies

Available in

Finland

Interface languages

Finnish

Billing currencies

🇪🇺EUR

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