About Conversational Banking
Conversational Banking is a banking software/platform from Bankingly that enables interactive relationships with users. It includes features such as Accept, Decline, Aceptar, Declinar, and Accepter so users can manage their banking interactions effectively. This platform supports the shift to WhatsApp banking, allowing for convenient communication and transactions in a familiar environment. By facilitating real-time engagement, it can help banks improve customer satisfaction and encourage usage among digital-savvy clients. Key capabilities: Accept Decline Aceptar Declinar Accepter Best for: financial institutions that need to provide modern, user-friendly interaction methods.
Conversational Banking by Bankingly is a cloud-based conversational AI platform designed specifically for financial institutions, including banks, credit unions, and microfinance organizations. Its primary purpose is to enhance customer engagement by enabling secure, real-time interactions through popular messaging platforms such as WhatsApp, Facebook Messenger, and web chat. Key features include AI-powered chatbots for handling routine inquiries, integration with core banking systems, and support for multiple languages, facilitating a more inclusive banking experience. The user interface of Conversational Banking by Bankingly is designed with simplicity and intuitiveness in mind. Financial institutions can easily configure and customize the chatbot's responses and workflows without requiring extensive technical expertise. The platform offers a dashboard that provides insights into customer interactions, allowing institutions to monitor performance and make data-driven decisions. Navigation is straightforward, with clear menus and options that guide users through the setup and management processes.Conversational Banking by Bankingly offers a range of functionalities aimed at improving customer service and operational efficiency. Its AI-driven chatbots can handle tasks such as balance inquiries, transaction histories, fund transfers, and loan applications.
Pros & Cons
- +24/7 access on familiar platforms like WhatsApp improves user experience.
- +Proactive messaging and interactive flows can strengthen customer relationships.
- +Automation of tasks like debt collection and onboarding saves time and resources.
- +Ability to tailor language and tone improves customer satisfaction.
- +Offers a wide range of digital banking features within the chat interface.
- −Reliance on third-party messaging platforms might raise security and privacy questions for some users.
- −Integrating with existing CRM, ERP, and other systems could be technically challenging.
- −Over-reliance on automation might lead to less personal customer service if not managed well.
- −Functionality is tied to the reliability and features of the chosen messaging platforms.
- −Achieving 100% customizable flows might require significant time and resources.
Features
Key features
- Multi-Channel Access
- Offers 24/7 availability on popular messaging platforms like WhatsApp, Facebook Messenger, and Viber, meeting customers where they already are.
- Digital Banking Functionality
- Integrates core banking features such as account management, real-time transactions, loan and check management, credit cards, service payments, investments, fixed-term deposits, and credit lines directly within the chat interface.
- Proactive Customer Engagement
- Enables businesses to deploy reliable messages and proactively reach consumers, fostering stronger relationships.
- Enhanced Security and Compliance
- Leverages the built-in security and compliance features of the chosen messaging channels.
- Customizable Communication
- Allows for considerations of language, tone, uses, and customs in customer interactions, leading to more effective communication.
- 100% Customizable Flow
- Offers the flexibility to design conversation flows tailored to specific needs and integrate with existing CRM, ERP, and other systems.
- Automated Debt Collection Management
- Streamlines the process of contacting customers regarding outstanding debts, managing responses, reporting on debts, and recording payment promises.
- Customer Onboarding (KYC)
- Facilitates full customer registration, including Know Your Customer (KYC), biometrics, proof of funds, and Anti-Money Laundering (AML) checks within the conversational interface.
- Transaction Notifications
- Provides user-configurable notifications for sending and receiving transaction confirmations.
- Loan Management
- Enables users to pay loan installments or manage agreements through the chat.
- Agent Handoff
- Offers the ability to seamlessly transfer a conversation to a human agent via phone or chat when needed.
- Process Automation
- Supports integration with other business systems (CRMs, ERPs, ticket systems) to automate workflows.
Additional features
- Web & Mobile Banking Integration (Implied)
- While focused on conversational banking, it's part of Bankingly's suite, suggesting integration with their web and mobile banking platforms.
- Interactive Relationships
- Emphasizes building strong user experiences through interactive conversations.
- WhatsApp Banking Focus
- Specifically highlights the shift towards WhatsApp banking for enhanced convenience.
- Convenience and Ease of Use
- Aims to provide digital experiences that are fast and simple for customers.
- Customer-Centric Support
- Focuses on providing the necessary support within the customer's preferred communication channels.
- Reliable Messaging Deployment
- Ensures that messages sent to customers are dependable and delivered effectively.
- Proactive Consumer Outreach
- Allows businesses to initiate conversations and engage with customers proactively.
- Account Management
- Enables customers to manage their bank accounts through the conversational interface.
- Real-time Transactions
- Supports the execution of transactions with immediate processing and updates.
- Loan and Check Management
- Provides functionalities related to managing loans and checks.
- Credit Card Services
- Allows customers to interact with their credit card accounts.
- Service Payment Options
- Enables users to pay for various services through the chat.
- Investment Features
- Potentially offers access or information related to investment products.
- Fixed-Term Deposit Management
- Allows interaction with fixed-term deposit accounts.
- Credit Line Access
- May provide features related to accessing or managing credit lines.
- 24/7 Access
- Ensures that banking services are available to customers at any time.
- Product Discovery
- Enables customers to learn about and explore different financial products within their favorite messaging apps.
- Security of Popular Channels
- Relies on the security measures implemented by platforms like WhatsApp, Facebook Messenger, and Viber.
- Compliance of Popular Channels
- Adheres to the compliance standards of the integrated messaging platforms.
- Language Considerations
- Allows for communication in different languages to cater to a diverse customer base.
- Tone Adaptation
- Enables businesses to adjust the tone of their communication to suit different customer interactions.
- Cultural Sensitivity
- Encourages consideration of uses and customs in communication to build rapport.
- Customizable Conversation Flows
- Provides tools to design and modify the dialogue within the chatbot.
- Potential CRM Integration
- Offers the possibility to connect with Customer Relationship Management systems.
- Potential ERP Integration
- Allows integration with Enterprise Resource Planning systems.
- Potential Integration with Other Systems
- Supports connections with various other business software.
- Debt Collection Automation
- Automates the process of reaching out to customers with outstanding balances.
- Automated Response Handling (Debt Collection)
- Manages customer replies during the debt collection process.
- Outstanding Debt Reporting
- Provides reports and insights on the status of outstanding debts.
- Payment Promise Recording
- Allows the system to record and track payment promises made by customers.
- Basic Product Information Flows
- Includes pre-built flows to provide details about products.
- Payment of Services (Basic Flows)
- Offers basic flows for processing service payments.
- Credit Card Management (Basic Flows)
- Includes basic flows for managing credit card related tasks.
- Transfers (Basic Flows)
- Provides basic flows for initiating fund transfers.
- User-Configured Sending Notifications
- Allows users to customize notifications for sent transactions.
- User-Configured Receiving Notifications
- Enables users to customize notifications for received transactions.
- Full Onboarding (KYC)
- Supports the complete digital onboarding process, including identity verification.
- Biometric Verification
- May incorporate biometric authentication methods during onboarding.
- Proof of Funds Verification
- Allows for the submission and verification of proof of funds.
- AML Checks
- Integrates Anti-Money Laundering checks into the onboarding process.
- Transactional Section for Loan Installments
- Provides a dedicated section for managing and paying loan installments.
- Transactional Section for Agreements
- Enables management and payment related to other agreements.
- Transfer to Agent (Phone)
- Allows users to request a transfer to a human agent for a phone conversation.
- Transfer to Agent (Chat)
- Enables users to request a transfer to a human agent for a text-based chat.
- Integration with Ticket Systems
- Supports integration with systems used for managing customer support tickets.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Conversational Banking
Conversational Banking is a banking software/platform from Bankingly that enables interactive relationships with users. It includes features such as Accept, Decline, Aceptar, Declinar, and Accepter so users can manage their banking interactions effectively. This platform supports the shift to WhatsApp banking, allowing for convenient communication and transactions in a familiar environment. By facilitating real-time engagement, it can help banks improve customer satisfaction and encourage usage among digital-savvy clients. Key capabilities: Accept Decline Aceptar Declinar Accepter Best for: financial institutions that need to provide modern, user-friendly interaction methods.
Conversational Banking Details
Conversational Banking's In-App Market Place
Does Conversational Banking have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CNY (¥), INR (₹), RUB (₽)
Pros & Cons
- 24/7 access on familiar platforms like WhatsApp improves user experience.
- Proactive messaging and interactive flows can strengthen customer relationships.
- Automation of tasks like debt collection and onboarding saves time and resources.
- Ability to tailor language and tone improves customer satisfaction.
- Offers a wide range of digital banking features within the chat interface.
- Reliance on third-party messaging platforms might raise security and privacy questions for some users.
- Integrating with existing CRM, ERP, and other systems could be technically challenging.
- Over-reliance on automation might lead to less personal customer service if not managed well.
- Functionality is tied to the reliability and features of the chosen messaging platforms.
- Achieving 100% customizable flows might require significant time and resources.
Conversational Banking's Support Options
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