About Conversational Banking
Conversational Banking is a banking software/platform from Bankingly that enables interactive relationships with users. It includes features such as Accept, Decline, Aceptar, Declinar, and Accepter so users can manage their banking interactions effectively. This platform supports the shift to WhatsApp banking, allowing for convenient communication and transactions in a familiar environment. By facilitating real-time engagement, it can help banks improve customer satisfaction and encourage usage among digital-savvy clients. Key capabilities: Accept Decline Aceptar Declinar Accepter Best for: financial institutions that need to provide modern, user-friendly interaction methods.
Conversational Banking by Bankingly is a cloud-based conversational AI platform designed specifically for financial institutions, including banks, credit unions, and microfinance organizations. Its primary purpose is to enhance customer engagement by enabling secure, real-time interactions through popular messaging platforms such as WhatsApp, Facebook Messenger, and web chat. Key features include AI-powered chatbots for handling routine inquiries, integration with core banking systems, and support for multiple languages, facilitating a more inclusive banking experience. The user interface of Conversational Banking by Bankingly is designed with simplicity and intuitiveness in mind. Financial institutions can easily configure and customize the chatbot's responses and workflows without requiring extensive technical expertise. The platform offers a dashboard that provides insights into customer interactions, allowing institutions to monitor performance and make data-driven decisions. Navigation is straightforward, with clear menus and options that guide users through the setup and management processes.Conversational Banking by Bankingly offers a range of functionalities aimed at improving customer service and operational efficiency. Its AI-driven chatbots can handle tasks such as balance inquiries, transaction histories, fund transfers, and loan applications.
Pros & Cons
- 24/7 access on familiar platforms like WhatsApp improves user experience.
- Proactive messaging and interactive flows can strengthen customer relationships.
- Automation of tasks like debt collection and onboarding saves time and resources.
- Ability to tailor language and tone improves customer satisfaction.
- Offers a wide range of digital banking features within the chat interface.
- Reliance on third-party messaging platforms might raise security and privacy questions for some users.
- Integrating with existing CRM, ERP, and other systems could be technically challenging.
- Over-reliance on automation might lead to less personal customer service if not managed well.
- Functionality is tied to the reliability and features of the chosen messaging platforms.
- Achieving 100% customizable flows might require significant time and resources.
Features
Key features
Offers 24/7 availability on popular messaging platforms like WhatsApp, Facebook Messenger, and Viber, meeting customers where they already are.
Integrates core banking features such as account management, real-time transactions, loan and check management, credit cards, service payments, investments, fixed-term deposits, and credit lines directly within the chat interface.
Enables businesses to deploy reliable messages and proactively reach consumers, fostering stronger relationships.
Leverages the built-in security and compliance features of the chosen messaging channels.
Allows for considerations of language, tone, uses, and customs in customer interactions, leading to more effective communication.
Offers the flexibility to design conversation flows tailored to specific needs and integrate with existing CRM, ERP, and other systems.
Streamlines the process of contacting customers regarding outstanding debts, managing responses, reporting on debts, and recording payment promises.
Facilitates full customer registration, including Know Your Customer (KYC), biometrics, proof of funds, and Anti-Money Laundering (AML) checks within the conversational interface.
Provides user-configurable notifications for sending and receiving transaction confirmations.
Enables users to pay loan installments or manage agreements through the chat.
Offers the ability to seamlessly transfer a conversation to a human agent via phone or chat when needed.
Supports integration with other business systems (CRMs, ERPs, ticket systems) to automate workflows.
Additional features
While focused on conversational banking, it's part of Bankingly's suite, suggesting integration with their web and mobile banking platforms.
Emphasizes building strong user experiences through interactive conversations.
Specifically highlights the shift towards WhatsApp banking for enhanced convenience.
Aims to provide digital experiences that are fast and simple for customers.
Focuses on providing the necessary support within the customer's preferred communication channels.
Ensures that messages sent to customers are dependable and delivered effectively.
Allows businesses to initiate conversations and engage with customers proactively.
Enables customers to manage their bank accounts through the conversational interface.
Supports the execution of transactions with immediate processing and updates.
Provides functionalities related to managing loans and checks.
Allows customers to interact with their credit card accounts.
Enables users to pay for various services through the chat.
Potentially offers access or information related to investment products.
Allows interaction with fixed-term deposit accounts.
May provide features related to accessing or managing credit lines.
Ensures that banking services are available to customers at any time.
Enables customers to learn about and explore different financial products within their favorite messaging apps.
Relies on the security measures implemented by platforms like WhatsApp, Facebook Messenger, and Viber.
Adheres to the compliance standards of the integrated messaging platforms.
Allows for communication in different languages to cater to a diverse customer base.
Enables businesses to adjust the tone of their communication to suit different customer interactions.
Encourages consideration of uses and customs in communication to build rapport.
Provides tools to design and modify the dialogue within the chatbot.
Offers the possibility to connect with Customer Relationship Management systems.
Allows integration with Enterprise Resource Planning systems.
Supports connections with various other business software.
Automates the process of reaching out to customers with outstanding balances.
Manages customer replies during the debt collection process.
Provides reports and insights on the status of outstanding debts.
Allows the system to record and track payment promises made by customers.
Includes pre-built flows to provide details about products.
Offers basic flows for processing service payments.
Includes basic flows for managing credit card related tasks.
Provides basic flows for initiating fund transfers.
Allows users to customize notifications for sent transactions.
Enables users to customize notifications for received transactions.
Supports the complete digital onboarding process, including identity verification.
May incorporate biometric authentication methods during onboarding.
Allows for the submission and verification of proof of funds.
Integrates Anti-Money Laundering checks into the onboarding process.
Provides a dedicated section for managing and paying loan installments.
Enables management and payment related to other agreements.
Allows users to request a transfer to a human agent for a phone conversation.
Enables users to request a transfer to a human agent for a text-based chat.
Supports integration with systems used for managing customer support tickets.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Conversational Banking
Conversational Banking is a banking software/platform from Bankingly that enables interactive relationships with users. It includes features such as Accept, Decline, Aceptar, Declinar, and Accepter so users can manage their banking interactions effectively. This platform supports the shift to WhatsApp banking, allowing for convenient communication and transactions in a familiar environment. By facilitating real-time engagement, it can help banks improve customer satisfaction and encourage usage among digital-savvy clients. Key capabilities: Accept Decline Aceptar Declinar Accepter Best for: financial institutions that need to provide modern, user-friendly interaction methods.
Conversational Banking Details
Conversational Banking's In-App Market Place
Does Conversational Banking have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CNY (¥), INR (₹), RUB (₽)
Pros & Cons
- 24/7 access on familiar platforms like WhatsApp improves user experience.
- Proactive messaging and interactive flows can strengthen customer relationships.
- Automation of tasks like debt collection and onboarding saves time and resources.
- Ability to tailor language and tone improves customer satisfaction.
- Offers a wide range of digital banking features within the chat interface.
- Reliance on third-party messaging platforms might raise security and privacy questions for some users.
- Integrating with existing CRM, ERP, and other systems could be technically challenging.
- Over-reliance on automation might lead to less personal customer service if not managed well.
- Functionality is tied to the reliability and features of the chosen messaging platforms.
- Achieving 100% customizable flows might require significant time and resources.
Conversational Banking's Support Options
Conversational Banking's Alternatives
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