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ConverseNow

by Converse Now · Since 2018
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ActiveAvailable globallyCloud
Quick facts
VendorConverse Now
Year launched2018
StatusActive
LocationAustin, Texas, USA9390 Research Boulevard, Kaleido II, Suite 425, Austin, Texas 78759, US
Countries servedGlobal
Languages1
Integrations
Free tier
Free trial
Contact salesYES

About ConverseNow

ConverseNow is a conversational AI software from Converse Now that automates customer service interactions. It offers natural language processing, machine learning, and integration with existing systems so businesses can improve response times and customer satisfaction. This platform allows users to create customized conversational flows and provides analytics on customer interactions to inform future improvements. Additionally, it supports multiple channels, ensuring that customers can communicate through their preferred method. Key capabilities: natural language understanding multi-channel support customizable workflows reliable analytics easy integration Best for: customer service teams that need to manage high volumes of inquiries efficiently.

ConverseNow is a cutting-edge voice AI solution designed to transform the restaurant industry. This innovative platform offers a wide range of features that streamline operations, enhance guest experience, and boost sales. As a virtual receptionist, ConverseNow handles incoming calls, providing automated responses to common inquiries and routing calls to the appropriate staff members. One of the standout features of ConverseNow is its intuitive and user-friendly interface, making it accessible to restaurant staff with varying levels of technical expertise. The platform features a clear and concise dashboard that provides a comprehensive overview of key metrics and performance indicators. Navigating through the different sections is straightforward, and the customization options are well-organized. ConverseNow boasts a robust set of features that cater to the specific needs of restaurants. The platform can automatically answer incoming calls, providing pre-recorded messages or engaging in interactive conversations with callers. It can intelligently route calls to the appropriate department or staff member based on the caller's inquiry, handle order taking, suggest additional items or upgrades to customers, provide basic customer service, and offer detailed analytics.

Pros & Cons

What users like
  • +Reduces labor requirements.
  • +Improves order accuracy.
  • +Increases average ticket size through upselling.
  • +Speeds up service, especially in drive-thrus.
  • +Provides a consistent customer experience.
What users flag
  • Limited to specific industries (restaurants).
  • May require upfront costs for integration.
  • Might need staff training to use.
  • Could face limitations with non-standard orders.
  • Relies on the accuracy of voice recognition technology.

Features

Key features

1. Voice-powered order management
Automates drive-thru, phone, and in-store ordering.
2. Labor assistance
Helps reduce labor dependency by managing customer orders.
3. Dynamic upselling
Automatically suggests menu items based on the customer's order to increase ticket size.
4. Real-time order adjustment
Modifies orders dynamically to meet customer needs.
5. Integration with restaurant POS systems
Seamless interaction with existing point-of-sale systems.

Additional features

1. Voice Automation
Automates customer orders.
2. Order Integration
Syncs with POS systems.
3. Dynamic Upselling
Offers tailored upsell suggestions.
4. Order Modification
Adjusts and updates orders in real time.
5. Labor Relief
Allows staff to focus on food prep and customer service.
6. 24/7 Order Management
Handles orders without human intervention during off-hours.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
1
Interface languages
10
Billing currencies

Interface languages

English

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇭CHF🇨🇳CNY🇸🇪SEK🇳🇴NOK

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