About Convert
Convert is a complete revenue AI software from Oriserve.com designed for BFSI teams that need measurable impact, rock-solid compliance, and fast time to value. It combines early-stage collections (0–30 DPD) with empathetic automation, payment plan negotiations and PTP confirmations, and proactive renewal outreach with personalized offers so that organizations can manage and improve revenue streams effectively. The platform also supports churn prediction and retention strategies as well as personal loan qualification and pre-approval processes. Key capabilities: empathetic automation payment plan negotiations proactive outreach churn prediction personal loan qualification Best for: BFSI teams that need to improve collection processes and customer retention strategies.
Oriserve’s Convert platform is a cutting-edge solution that leverages generative AI to transform customer interactions across multiple channels. The platform’s primary goal is to streamline communication and enhance the customer experience by offering seamless, multilingual support through autonomous agents. Convert enables businesses to automate customer conversations in real-time, ensuring a natural, human-like flow with a response accuracy of over 99%. Its capabilities are particularly beneficial in sectors where rapid scaling and cost-effective customer engagement are crucial, as it promises to reduce costs while improving service quality. One of the standout features of Convert is its versatility across industries. Whether in banking, telecom, retail, or healthcare, Oriserve’s Gen AI agents are designed to adapt and optimize based on the unique needs of each sector. With over 4 billion conversations enabled and significant savings on engagement costs, the platform is already delivering tangible results for enterprises. The system’s ability to provide multilingual support in over 95 languages and dialects ensures that businesses can cater to global customer bases without the complexity of language barriers.
Pros & Cons
- +• Great integration with social messaging applications: The chatbot integrates well with social platforms, offering valuable benefits for customers.
- +• Quick to train and modify: The software is user-friendly and can adapt to new scenarios based on changing market conditions.
- +• Easy flow building and deployment: Organizes project management efficiently, making it easier to build and deploy automation.
- +• High speed and timely resolution: Provides quick responses for customer support and delivers prompt issue resolutions.
- +• Proven added value: Many users report that the software provides significant value in improving customer service and engagement.
- +• Customer service support: 24/7 phone support and live chat with a responsive team, offering helpful resources like webinars, documentation, and knowledge base articles.
- −• Limited functionality with attachments: Some users report that the system cannot read attachments and screenshots, limiting its capabilities in certain scenarios.
- −• Slow customer service response times: A few users noted slower-than-expected response times from customer support, especially during setup.
- −• Lack of documentation: Some users struggled with the lack of clear documentation for developers, making the setup and troubleshooting process challenging.
- −• Delay in deploying certain features: There were instances where the deployment of specific features and documents took longer than anticipated.
- −• Complexity in AB testing execution: While the tool offers AB testing features, some users found it difficult to execute them as planned due to setup issues.
Features
Key features
- • Gen AI Autonomous Agents
- Utilizes AI-powered voice and text automation to manage customer conversations efficiently across multiple channels.
- • Conversation Analytics
- Provides insights into every customer interaction, enabling informed business decisions.
- • Multilingual Support
- Offers real-time switching across 95+ languages and dialects, ensuring seamless communication with a global customer base.
- • Omni-Channel Support
- Enables customer support on various channels that customers prefer, improving accessibility.
- • Zero Lag
- Delivers natural, human-like conversation flows without delays.
- • >99% Accuracy
- Ensures highly accurate responses to complex customer inquiries in real-time.
Additional features
- • Rapid Time to Value
- Facilitates quick execution of projects, resulting in fast returns on automation investments.
- • Sentiment and Tonal Analysis
- Analyzes customer sentiments and tone to identify dissatisfied customers, boosting customer satisfaction and loyalty.
- • Key Moment Identification
- Recognizes critical moments in conversations and helps agents take the best action at those times.
- • Intent Mining and Topic Discovery
- Identifies emerging patterns and hidden opportunities in customer conversations, providing insights for business growth.
- • Automated Quality Management
- Automates the quality management process in contact centers, accelerating scalability and efficiency.
- • Continuous Refining
- Continuously improves automation processes through ongoing feedback and adjustments.
Pricing
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About Convert
Convert is a complete revenue AI software from Oriserve.com designed for BFSI teams that need measurable impact, rock-solid compliance, and fast time to value. It combines early-stage collections (0–30 DPD) with empathetic automation, payment plan negotiations and PTP confirmations, and proactive renewal outreach with personalized offers so that organizations can manage and improve revenue streams effectively. The platform also supports churn prediction and retention strategies as well as personal loan qualification and pre-approval processes. Key capabilities: empathetic automation payment plan negotiations proactive outreach churn prediction personal loan qualification Best for: BFSI teams that need to improve collection processes and customer retention strategies.
Convert Details
Convert's In-App Market Place
Does Convert have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), BRL (R$), RUB (₽), KRW (₩), TRY (₺), ZAR (R)
Pros & Cons
- • Great integration with social messaging applications: The chatbot integrates well with social platforms, offering valuable benefits for customers.
- • Quick to train and modify: The software is user-friendly and can adapt to new scenarios based on changing market conditions.
- • Easy flow building and deployment: Organizes project management efficiently, making it easier to build and deploy automation.
- • High speed and timely resolution: Provides quick responses for customer support and delivers prompt issue resolutions.
- • Proven added value: Many users report that the software provides significant value in improving customer service and engagement.
- • Customer service support: 24/7 phone support and live chat with a responsive team, offering helpful resources like webinars, documentation, and knowledge base articles.
- • Limited functionality with attachments: Some users report that the system cannot read attachments and screenshots, limiting its capabilities in certain scenarios.
- • Slow customer service response times: A few users noted slower-than-expected response times from customer support, especially during setup.
- • Lack of documentation: Some users struggled with the lack of clear documentation for developers, making the setup and troubleshooting process challenging.
- • Delay in deploying certain features: There were instances where the deployment of specific features and documents took longer than anticipated.
- • Complexity in AB testing execution: While the tool offers AB testing features, some users found it difficult to execute them as planned due to setup issues.
Convert's Support Options
Email Address
contactus@oriserve.comContact
+91 865 760 6175Convert's Alternatives
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