CraftChat

CraftChat is a marketing-focused chatbot service from Crafter that automates customer interactions by integrating online customer touchpoint data and communications. It provides support for chatbots on websites and platforms like Facebook, Instagram, and LINE, which helps improve customer service efficiency and improve conversion rates on websites. The platform is user-friendly, allowing users to build bots easily without any coding knowledge. Additionally, it visualizes user behavior through data and interactions, offering insights into customer engagement. It also supports bi-directional synchronization with popular CRM systems for smooth data management. Key capabilities: chatbot creation customer interaction tracking data visualization CRM integration multi-platform support Best for: businesses that need to automate customer engagement and improve conversion rates online.