About Crelio CRM
Crelio CRM is a patient engagement software from CrelioHealth that improves patient communication. It combines appointment reminders, self-scheduling, and a secure patient portal so healthcare providers can effectively engage with their patients. This platform supports a range of medical specialties, including hematology, blood chemistry, toxicology, pain management, and anatomical services. It also allows patients to manage their appointments and access their health information securely, which can lead to increased patient satisfaction and retention. Crelio CRM is designed to cater to the unique needs of healthcare providers seeking to provide reliable patient care while fostering better communication. Key capabilities: appointment reminders self-scheduling secure patient portal patient management multi-specialty support Best for: healthcare providers that need to improve patient engagement and communication.
CrelioHealth is a mature, feature-rich cloud-based lab management and patient engagement platform, offering an all-in-one LIMS + CRM + PACS + Inventory + Billing solution for diagnostic labs. Founded in 2013 in Pune, it now serves labs across 30+ countries, covering nearly every operational and administrative aspect. Its key strength lies in end-to-end automation and scalability. Labs can manage patient bookings, sample tracking, analyzer interfacing, billing, report generation, and delivery across multiple locations from a unified cloud system, reducing manual errors, improving turnaround time, and simplifying workflow. CrelioHealth’s patient engagement features—patient portal, online booking, home collection, and automated notifications via WhatsApp/SMS/email—along with provider portal capabilities for doctors/clinics, enhance patient satisfaction and brand identity. The platform also prioritizes security and compliance, adhering to HIPAA, ISO 27001, and SOC 2 standards, making it suitable for labs handling sensitive patient data globally. Limitations include higher costs for small labs, reliance on stable internet, and limited plug-and-play extensibility due to the absence of a public add-on marketplace, meaning custom integrations may require vendor support.
Pros & Cons
- +Reduces manual errors and improves lab efficiency by automating sample tracking, report generation, and dispatch
- +Supports multi-location labs and cross-location result sharing for centralized lab management
- +Provides strong patient engagement through automated notifications, online booking, and home collection management
- +Ensures regulatory compliance and data security with HIPAA, ISO 27001, and SOC 2 standards
- +Offers integrated billing and finance management reducing administrative overhead and streamlining payments
- −Dependence on cloud and internet connectivity can disrupt lab operations in areas with unstable internet
- −Complex onboarding for multi-location labs may require significant training and time
- −Some users report occasional slow system performance under high workloads
- −User interface can be overwhelming for staff unfamiliar with digital LIMS platforms
- −Full utilization of analytics dashboards may require advanced technical expertise
Features
Key features
- End-to-end lab automation
- Automates sample registration, tracking, barcoding, batching, result entry, report generation and dispatch for seamless lab operations
- Patient engagement and CRM
- Enables online booking, patient portal, self-registration, home collection, automated appointment reminders and notifications via email, SMS, and WhatsApp
- Integrated billing and finance management
- Manages online and offline payments, invoice generation, multi-center finance dashboards, MIS and revenue analytics
- Provider and doctor portal
- Allows physicians and clinics to order tests, view reports, upload prescriptions, and integrate with EMR/HIS for streamlined workflow
- Inventory management
- Tracks stock, manages reagents and consumables, and optimizes ordering to reduce wastage and expiry
- PACS and radiology imaging management
- Stores, manages, and delivers radiology images and reports with advanced viewing and RIS integration
- Compliance and security
- Ensures HIPAA, ISO 27001:2013, SOC 2 compliance, data encryption, audit logs, access control and daily backups
- Scalability and multi-location support
- Manages multiple lab locations, cross-location result transfers, and multi-center billing and finance
- Customizable patient communications
- Personalizes email, SMS, and WhatsApp communications to improve patient satisfaction and brand identity
- Automated report delivery
- Generates and delivers lab reports digitally to patients and providers in real-time
- AI-enabled smart reporting
- Provides analytics and AI-driven report insights for faster and accurate decision making
- Home collection management
- Schedules, tracks, and manages sample collection from patient homes
- Consent management
- Handles patient consent digitally for tests, reports, and treatments
- COVID-19 response modules
- Supports testing, tracking, and reporting for COVID-19 specific lab workflows
Additional features
- End-to-end lab automation
- Automates sample registration, tracking, barcoding, batching, result entry, report generation and dispatch
- Patient engagement and CRM
- Online booking, patient portal, self-registration, home collection, automated appointment reminders and notifications
- Integrated billing and finance management
- Manages online/offline payments, invoice generation, multi-center dashboards, MIS and revenue analytics
- Provider and doctor portal
- Physicians and clinics can order tests, view reports, upload prescriptions, and integrate with EMR/HIS
- Inventory management
- Tracks stock, manages reagents and consumables, optimizes ordering to reduce wastage and expiry
- PACS and radiology imaging management
- Stores, manages, and delivers radiology images and reports with advanced viewing options
- Compliance and security
- HIPAA, ISO 27001, SOC 2 compliance, data encryption, audit logs, access control, and daily backups
- Scalability and multi-location support
- Multi-location lab management with cross-location result transfers and multi-center billing
- Customizable patient communications
- Personalized email, SMS, WhatsApp communications for brand identity and patient satisfaction
- Automated report delivery
- Digital delivery of lab reports to patients and providers in real-time
- AI-enabled smart reporting
- Analytics and AI-driven report insights for faster and accurate decision making
- Home collection management
- Scheduling, tracking, and managing home sample collection
- Consent management
- Digital handling of patient consent for tests and reports
- COVID-19 response modules
- Dedicated testing, tracking, and reporting for COVID-19 workflows
Pricing
Monthly plans
Basic
USD 100
Countries & Languages
Interface languages
Billing currencies
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About Crelio CRM
Crelio CRM is a patient engagement software from CrelioHealth that improves patient communication. It combines appointment reminders, self-scheduling, and a secure patient portal so healthcare providers can effectively engage with their patients. This platform supports a range of medical specialties, including hematology, blood chemistry, toxicology, pain management, and anatomical services. It also allows patients to manage their appointments and access their health information securely, which can lead to increased patient satisfaction and retention. Crelio CRM is designed to cater to the unique needs of healthcare providers seeking to provide reliable patient care while fostering better communication. Key capabilities: appointment reminders self-scheduling secure patient portal patient management multi-specialty support Best for: healthcare providers that need to improve patient engagement and communication.
Crelio CRM Details
Crelio CRM's In-App Market Place
Does Crelio CRM have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Plans
Monthly plans
Basic
USD 100
Accepted Payment Currencies
USD ($)
Pros & Cons
- Reduces manual errors and improves lab efficiency by automating sample tracking, report generation, and dispatch
- Supports multi-location labs and cross-location result sharing for centralized lab management
- Provides strong patient engagement through automated notifications, online booking, and home collection management
- Ensures regulatory compliance and data security with HIPAA, ISO 27001, and SOC 2 standards
- Offers integrated billing and finance management reducing administrative overhead and streamlining payments
- Dependence on cloud and internet connectivity can disrupt lab operations in areas with unstable internet
- Complex onboarding for multi-location labs may require significant training and time
- Some users report occasional slow system performance under high workloads
- User interface can be overwhelming for staff unfamiliar with digital LIMS platforms
- Full utilization of analytics dashboards may require advanced technical expertise
Crelio CRM's Support Options
Crelio CRM's Alternatives
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