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CS for SharePoint

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Software Status:Active

About CS for SharePoint

CS for SharePoint is a software platform from Crow Canyon Software that provides customer service solutions. It includes features for ticket management, knowledge base creation, and reporting tools so organizations can effectively manage customer inquiries and improve service efficiency. CS for SharePoint allows integration with existing SharePoint environments, making it accessible for teams already using SharePoint for collaboration. This platform helps businesses to centralize support requests and improve communication with clients. Key capabilities: ticket tracking knowledge base management custom dashboards automated notifications integration with SharePoint Best for: customer service teams that need a comprehensive platform for managing support requests and client interactions.

CS for SharePoint Details

Vendor
Crow Canyon Software
Year Launched
Location
1826 18th St NW #703, Washington, DC 20009, United States
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Portuguese, Italian, Dutch, Russian, Chinese, Japanese
Users
Administrator, Team Lead, Customer Support Representative, Manager, Customer Success Manager, IT Specialist, Quality Assurance Analyst, Customer Experience Analyst, Product Manager
Industries Served
Healthcare, Education, Finance, Retail
Tags
Complaint Management, Customer Success, Customer Satisfaction, Customer Service, Customer Support, SharePoint

CS for SharePoint's In-App Market Place

Does CS for SharePoint have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

11

Mini Apps

1. Crow Canyon NITRO Studio: A powerful customization tool for CS for SharePoint that allows users to create custom forms

workflows

reports

and dashboards tailored to their specific needs.

2. Crow Canyon Email Sync: Enables synchronization of emails with CS for SharePoint

providing seamless integration and tracking of customer communication within the platform.

3. Crow Canyon Voice of the Customer: Collects and analyzes customer feedback using surveys and polls

helping businesses better understand and improve customer satisfaction levels.

4. Crow Canyon AI Chatbot: Integrates an AI-powered chatbot into CS for SharePoint for efficient and automated customer support and issue resolution.

5. Crow Canyon Knowledge Base: Establishes a centralized repository of information and resources for customers and support agents

improving self-service options and problem-solving capabilities.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD (C$), AUD (A$), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN (Mex$), SGD (S$), CHF (CHF), ZAR (R), HKD (HK$), AED (د.إ)

Pros & Cons

  • Allows for easy tracking and management of customer complaints
  • Streamlines the customer success process by providing a centralized platform for all customer communications
  • Enhances customer satisfaction by providing timely responses and resolutions to complaints
  • Improves customer service by automating workflow processes and reducing manual tasks
  • Increases customer support efficiency with customizable dashboards and reporting features.
  • Steep learning curve for new users
  • Limited customization options for reports and dashboards
  • Integration with external applications can be complex and time-consuming
  • Occasional bugs and glitches that require frequent updates
  • Expensive licensing fees for larger organizations

CS for SharePoint's Support Options

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