C

CS for SharePoint

by Crow Canyon Software
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ActiveAvailable globally
Quick facts
VendorCrow Canyon Software
Year launched
StatusActive
Location1826 18th St NW #703, Washington, DC 20009, United States
Countries servedGlobal
Languages10
Integrations12+
Free tier
Free trial
Contact sales

About CS for SharePoint

CS for SharePoint is a software platform from Crow Canyon Software that provides customer service solutions. It includes features for ticket management, knowledge base creation, and reporting tools so organizations can effectively manage customer inquiries and improve service efficiency. CS for SharePoint allows integration with existing SharePoint environments, making it accessible for teams already using SharePoint for collaboration. This platform helps businesses to centralize support requests and improve communication with clients. Key capabilities: ticket tracking knowledge base management custom dashboards automated notifications integration with SharePoint Best for: customer service teams that need a comprehensive platform for managing support requests and client interactions.

CS for SharePoint by Crow Canyon is an innovative software solution designed for managing complaints effectively within SharePoint environments. With standout features such as customizable complaint forms, automated workflows, and detailed reporting capabilities, this software aims to streamline the complaint management process for businesses of all sizes. The user interface of CS for SharePoint is intuitive and user-friendly, making it easy for users to navigate and access the tools they need. The interface is clean and well-organized, with unique design elements that enhance the user experience, such as drag-and-drop functionality for creating customized complaint forms. This makes it easy for users to tailor the software to their specific needs without requiring extensive technical expertise. What sets CS for SharePoint apart from its competitors are its core functionalities, such as the ability to automate complaint routing and escalation, manage customer feedback effectively, and generate detailed reports for analysis. The software also offers innovative features like sentiment analysis, which helps businesses understand customer emotions and sentiments to improve overall customer satisfaction.

Pros & Cons

What users like
  • +Allows for easy tracking and management of customer complaints
  • +Streamlines the customer success process by providing a centralized platform for all customer communications
  • +Enhances customer satisfaction by providing timely responses and resolutions to complaints
  • +Improves customer service by automating workflow processes and reducing manual tasks
  • +Increases customer support efficiency with customizable dashboards and reporting features.
What users flag
  • Steep learning curve for new users
  • Limited customization options for reports and dashboards
  • Integration with external applications can be complex and time-consuming
  • Occasional bugs and glitches that require frequent updates
  • Expensive licensing fees for larger organizations

Features

Key features

Complaint Tracking, Ticketing system, Knowledge Base, SLA Management, Email Integration, Reporting and Dashboards, Customizable Forms and Workflows, Mobile Access, Integration with SharePoint, Customizable Alerts and Notifications.

Additional features

Complaint Management, Customer Success, Customer Satisfaction, Customer Service, Customer Support.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
10
Interface languages
16
Billing currencies

Interface languages

EnglishSpanishFrenchGermanPortugueseItalianDutchRussianChineseJapanese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇨🇦CAD🇦🇺AUD🇯🇵JPY🇨🇳CNY🇮🇳INR🇷🇺RUB🇧🇷BRL🇲🇽MXN🇸🇬SGD🇨🇭CHF🇿🇦ZAR🇭🇰HKD🇦🇪AED

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