About CSAT.AI
CSAT.AI is a customer use analytics software from Navedas Technology Solutions that analyzes customer conversations. It provides real-time QA scores, CX risk alerts, and VoC insights so teams can identify areas for improvement quickly. Additionally, CSAT.AI offers 60-second coaching, enabling team members to adjust their approach on the fly. This platform is designed to help organizations understand customer interactions in full detail, allowing for data-driven decision-making. With its comprehensive analysis capabilities, businesses can ensure higher customer satisfaction and loyalty. Key capabilities: real-time QA scores CX risk alerts VoC insights 60-second coaching conversation analysis Best for: customer use teams that need to improve their understanding of customer interactions.
CSAT.AI Details
CSAT.AI's In-App Market Place
Does CSAT.AI have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($)
Pros & Cons
- Provides real-time feedback to agents, enhancing performance during interactions.
- Automates the evaluation of 100% of customer interactions, ensuring comprehensive quality assurance.
- Utilizes advanced AI algorithms for accurate sentiment and performance analysis.
- Offers customizable metrics to align with specific business objectives.
- Seamlessly integrates with popular platforms like Zendesk and Salesforce.
- Primarily available in English, Spanish, French, and German.
- May require training for optimal use.
- No in-app marketplace for additional features.
CSAT.AI's Support Options
Email Address
hello@csat.aiContact
+1 (323) 380 8555