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CTSuite

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About CTSuite

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CTSuite Details

Vendor
CTIntegrations, LLC
Year Launched
2007
Location
CTIntegrations, LLC 118 Louviers Drive Newark, DE 19711 United States
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean, Arabic, Turkish, Polish, Swedish, Danish, Finnish, Norwegian, Greek, Hindi, Thai, Vietnamese, Indonesian, Malay, Filipino, Hebrew, Persian, Bengali, Urdu, Ukrainian, Romanian, Hungarian, Czech, Slovak, Bulgarian, Serbian, Croatian, Slovenian, Lithuanian, Latvian, Estonian, Maltese, Icelandic, Georgian, Armenian, Macedonian, Bosnian, Albanian, Kazakh, Uzbek, Azerbaijani, Turkmen, Kyrgyz, Tajik, Belarusian, Moldovan, Mongolian, Nepali, Sinhala, Tamil, Telugu, Kannada, Malayalam, Marathi, Gujarati, Punjabi, Oriya, Assamese, Kashmiri, Konkani, Sindhi, Tibetan, Burmese, Khmer, Lao, Tibetan, Amharic, Swahili, Hausa, Yoruba, Igbo, Oromo, Somali, Zulu, Afrikaans, Siswati, Xhosa, Tswana, Venda, Sesotho, Setswana
Users
Administrators, Team Leaders, Call Center Agents, Customer Support Representatives, IT Support Staff.
Industries Served
Healthcare, Education, Finance, Retail
Tags
Telephony Controls, ACD Agent Features, Multimedia Widgets, Personalized Settings, Web Client.

CTSuite's In-App Market Place

Does CTSuite have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

18

Mini Apps

1. Telephony Controls - This add-on allows users to have more control over their telephony system

such as call forwarding

call transfer

and call recording.

2. ACD Agent Features - This add-on provides additional features specifically for agents in an Automatic Call Distribution system

such as call monitoring

real-time reporting

and screen popping.

3. Multimedia Widgets - This add-on enables users to add multimedia elements like video

audio

and images to their client interface

creating a more engaging user experience.

4. Personalized Settings - This add-on allows users to customize their settings to suit their preferences

such as call handling rules

notification preferences

and contact list organization.

5. Web Client - This add-on provides a web-based interface for users to access the software from any device with an internet connection

increasing flexibility and accessibility.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), BRL (R$), KRW (₩)

Pros & Cons

  • Efficient telephony controls for enhanced communication management
  • ACD Agent Features streamline agent workflow and improve customer experience
  • Multimedia widgets enhance communication options for agents and customers
  • Personalized settings allow for customized user experiences
  • Web client for easy access and use from anywhere with internet connection.
  • Limited reporting options and customization features
  • Steep learning curve for new users
  • Occasional glitches and bugs in the system
  • Lack of integration with certain third-party applications
  • Slow customer support response times

CTSuite's Support Options

CTSuite's Alternatives