Cupenya logo

Cupenya

by Cupenya · Since 2013
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DiscontinuedAvailable globallyCloud
Quick facts
VendorCupenya
Year launched2013
StatusDiscontinued
LocationHerengracht 182, Amsterdam, 1016BR, NL
Countries servedGlobal
Languages1
IntegrationsN/A
Free tierNO
Free trialNO
Contact salesYES

About Cupenya

Cupenya is a data analytics software from Cupenya that supports businesses in data visualization and reporting. It combines intuitive dashboards, real-time analytics, and customizable reports so users can gain insights into their data effectively. This platform allows users to integrate multiple data sources for a comprehensive view of their operations. Cupenya is designed to accommodate various industries with features tailored to specific data requirements. Key capabilities: data integration dashboard creation report customization real-time updates user management Best for: organizations that need to analyze and present data for informed decision-making.

Cupenya by Cupenya is a powerful incident management software designed to help businesses streamline their operations and respond to incidents quickly and effectively. One of its standout features is its intuitive user interface, which makes it easy to navigate and use even for users with limited technical expertise. The sleek design and customizable dashboards enhance the overall user experience, allowing users to access critical information at a glance.

Pros & Cons

Pros
  • Encourages systematic problem-solving by providing engineers with the data that worked in the past.
  • Successfully connects modern analytics to older, disparate backend systems.
  • Moves organizations away from fixing problems to preventing them through predictive alerts.

Features

Key features

Action Cards

Provides engineers with "information-rich" cards containing the necessary context and best practices to solve a problem quickly.

Smart Routing

Automatically identifies the best engineer or team to handle a specific incident based on the detected root cause.

Pattern Matching Technology

Analyzes successfully resolved historical incidents to suggest the best solution for new incoming tickets.

Real-Time SLA Monitoring

Tracks Key Performance Indicators (KPIs) and SLAs in real-time, alerting managers before a breach occurs.

Smart Systematic Diagnostics

Uses past data and machine learning to identify the root causes of process delays or incidents automatically.

Additional features

Executive Reporting

High-level dashboards for management to understand operational health at a glance.

Automated Best Practice Delivery

Pushes "Solution Tasks" to engineers automatically when a specific type of incident is detected.

Disparate System Connectivity

Ability to aggregate data from multiple back-end systems (CRM, ERP, Ticketing) into one view.

Predictive Analytics

Forecasts future process performance based on historical trends and current workload.

Granular Performance Tracking

Monitors how specific groups or individuals work through resolution tasks to identify coaching needs.

Solution Templates

Documents proven solutions as "best practices" to be delivered directly to technical teams.

Unified Incident Lifecycle View

Provides a single dashboard for tracking an incident across disparate ticketing and issue-tracking systems.

Bottleneck Identification

Visualizes enterprise workflows to pinpoint exactly where processes are slowing down.

Drag-and-Drop KPI Designer

Allows business users to create custom performance metrics and goals without writing code.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
1
Interface languages
3
Billing currencies

Interface languages

English

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP

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