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CustomerVue

0(0 reviews)
Software Status:Discontinued

About CustomerVue

CustomerVue is a customer engagement software from Salesforce that focuses on improving customer interactions. It includes features such as real-time analytics, customer feedback collection, and personalized communication tools so businesses can better understand and respond to their customers' needs. The platform helps companies analyze customer behavior, gather insights from feedback, and tailor communications for targeted outreach. With these capabilities, organizations can drive customer satisfaction and loyalty effectively. Key capabilities: real-time analytics customer feedback collection personalized communication tools integration with CRM systems reporting and dashboards Best for: businesses that need to improve customer engagement and improve relationship management.

CustomerVue Details

Vendor
Salesforce
Year Launched
Location
Salesforce Tower, 415 Mission Street, San Francisco, CA 94105
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries.
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Japanese, Chinese
Users
Sales Manager, Salesperson, Finance Manager, Service Advisor, Customer Support Representative, Marketing Manager, Dealer Principal.
Industries Served
Automotive, Retail, Finance, Healthcare
Tags
Auto Dealer, Customer Relationship Management (CRM), Lead Management, Sales Pipeline, Automotive Industry, Sales and Marketing, Customer Data Management

CustomerVue's In-App Market Place

Does CustomerVue have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹)

Pros & Cons

  • Allows auto dealers to track and manage customer interactions efficiently
  • Helps dealers identify sales opportunities and improve customer relationships
  • Integrates seamlessly with Salesforce CRM for a more comprehensive view of customer data
  • Provides real-time analytics to track performance and make data-driven decisions
  • Streamlines communication by automating tasks such as follow-ups and reminders to ensure no leads fall through the cracks
  • Expensive subscription fees
  • Steep learning curve for new users
  • Limited customization options
  • Slow customer support response time
  • Integration issues with other software platforms

CustomerVue's Support Options

CustomerVue's Alternatives