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Software Status:Active

About CX+

CX+ is a email management software from Pontem that addresses challenges in customer communication. It provides features such as document downloads, notifications about operational changes, and customizable Slack notifications including mentions, colors, and emojis, so businesses can improve customer satisfaction. The platform also shares case studies and information about implementation for prospective users. CX+ is designed for companies looking to improve their customer support capabilities through a comprehensive email management system. Key capabilities: document downloads operational notifications customizable Slack alerts case studies implementation information Best for: companies that need effective customer communication solutions.

CX+ Details

Vendor
Pontem
Year Launched
Location
Japan
Deployment
cloud
Training Options
documentation
Countries Served
Japan
Languages
Japanese
Users
Customer Support Representatives, Team Managers, Quality Analysts, Operations Managers, IT Administrators
Industries Served
Healthcare, Education, Finance, Retail, Telecommunications, Hospitality, Manufacturing, E-commerce
Tags
Customer Service, CX, Genesys, Contact Center, Communication, Omnichannel, Customer Experience, CRM, Automation

CX+'s In-App Market Place

Does CX+ have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

JPY (¥)

Pros & Cons

  • Prevents duplicate replies
  • Supports reply templates with intelligent synonym tool
  • Maintains customer privacy via masking
  • Tags loyal customers for tailored service
  • Limited to Japanese market
  • Lacks an in-app marketplace or micro-apps
  • No documented integrations
  • Unknown scalability and analytics features

CX+'s Support Options

CX+'s Alternatives