About daisee
Daisee is an AI-driven analytics software from daisee that provides insights into customer interactions. It combines natural language processing, sentiment analysis, and reporting tools so organizations can better understand customer sentiment and improve service delivery. daisee analyzes conversations in real-time, helping teams identify trends and areas for improvement. The platform supports various communication channels, allowing for comprehensive analysis across multiple touchpoints. Key capabilities: natural language processing sentiment analysis reporting tools real-time analytics multi-channel support Best for: customer service teams that need to monitor and analyze customer interactions for improvement.
Daisee is an advanced AI-driven voice analytics software designed to transform how contact centers manage and analyze customer interactions. With its core focus on ensuring 100% coverage of customer calls, it sets itself apart from other solutions by automating the quality assurance process. This comprehensive approach allows businesses to move beyond random sampling, ensuring that every single call is evaluated, which eliminates blind spots and provides a clearer picture of customer interactions. By leveraging AI to identify compliance issues, detect sentiment, and uncover insights, Daisee enables contact centers to increase productivity, compliance, and ultimately customer satisfaction. One of Daisee's standout features is its **Automated Digital Scorecard™**, a tool that revolutionizes performance assessment in contact centers. Traditionally, contact centers rely on manual reviews, which are time-consuming and prone to human error. Daisee's scorecard, powered by AI, automates this process, providing accurate and objective assessments of agent performance. By using predefined criteria such as script adherence and conversational flow, it helps management teams monitor agent behavior and optimize performance.
Pros & Cons
- +High accuracy in call analysis (90%+).
- +Improves agent performance and compliance.
- +Scalable solution for large contact centers.
- +Customizable workflow management.
- +Reduces manual quality checks, saving time.
- −Limited to English-based voice analytics.
- −Pricing transparency may be an issue for small businesses.
- −High-level setup may require technical expertise.
- −Less useful for non-voice customer interactions.
- −Mainly geared toward large organizations.
Features
Key features
- 100% Call Coverage
- Analyzes all customer interactions, ensuring no conversation goes unmonitored.
- Sentiment Analysis
- Detects customer emotions and tone during calls to improve customer experience.
- Automated Digital Scorecard™
- Provides real-time performance evaluations for agents.
- Compliance Checks
- Automatically flags calls that deviate from required scripts or compliance standards.
- CX Insights
- Extracts insights from unstructured voice data to drive business improvements.
Additional features
- Real-time Transcription and Analysis
- Converts live calls into text while performing real-time analytics.
- Agent Performance Tracking
- Monitors and compares individual agent performance metrics.
- Automated Quality Management
- Replaces manual call reviews with AI-powered evaluations for efficiency.
- Risk Identification
- Flags high-risk calls to highlight potential compliance or customer service issues.
- Comparative Analysis Across Teams
- Allows managers to compare call handling performance across different teams.
- Call Essence Detection
- Identifies the underlying reason for each call to help businesses focus on improvement.
- Script Adherence Monitoring
- Ensures agents stick to predefined scripts during customer interactions.
- Excessive Silence and Overtalk Detection
- Identifies unproductive silences or interruptions during calls.
- Data Export to CSV
- Allows easy export of call data for further analysis and record-keeping.
- Comprehensive Call Review Tools
- Offers a suite of tools to thoroughly review customer conversations.
- High-Risk Agent Identification
- Detects agents who may need additional training based on their interactions.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About daisee
Daisee is an AI-driven analytics software from daisee that provides insights into customer interactions. It combines natural language processing, sentiment analysis, and reporting tools so organizations can better understand customer sentiment and improve service delivery. daisee analyzes conversations in real-time, helping teams identify trends and areas for improvement. The platform supports various communication channels, allowing for comprehensive analysis across multiple touchpoints. Key capabilities: natural language processing sentiment analysis reporting tools real-time analytics multi-channel support Best for: customer service teams that need to monitor and analyze customer interactions for improvement.
daisee Details
daisee's In-App Market Place
Does daisee have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥)
Pros & Cons
- High accuracy in call analysis (90%+).
- Improves agent performance and compliance.
- Scalable solution for large contact centers.
- Customizable workflow management.
- Reduces manual quality checks, saving time.
- Limited to English-based voice analytics.
- Pricing transparency may be an issue for small businesses.
- High-level setup may require technical expertise.
- Less useful for non-voice customer interactions.
- Mainly geared toward large organizations.
daisee's Support Options
Email Address
info@daisee.comContact
+61 1800 952 541daisee's Alternatives
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