About Delivery Direto
Delivery Direto is a delivery platform from Locaweb Group designed for businesses looking to manage their own delivery services. It includes a virtual attendant, menu management, and automatic order printing to help simplify operations. This platform is used by over 5,000 restaurants in Brazil, providing a comprehensive solution for delivery management. Delivery Direto also offers resources like a restaurant success blog and access to a help center, ensuring users have the support they need. Key capabilities: virtual attendant menu management automatic order printing press advisory restaurant success blog Best for: restaurants that need a dedicated delivery management system.
Delivery Direto is a powerful white-label delivery solution tailored for restaurants in Brazil. Developed by a business unit of Locaweb, the platform empowers food establishments to run their own branded app and website, bypassing the heavy commissions charged by large marketplaces. Because restaurant owners retain full customer ownership, they can build loyalty via coupons, email campaigns, and push notifications, all while centralizing order operations in one clean dashboard. The platform also offers real-time menu management, delivery zone configuration, and a dedicated courier app to coordinate delivery personnel. With support for online payments, pickup, and order scheduling, Delivery Direto is designed for flexibility. Its built-in CRM and AI-driven upsell tools improve customer retention and increase revenue. Backed by Locaweb’s robust infrastructure and a dedicated support team, it scales well for both small restaurants and large franchises. On the downside, the platform is focused on the Brazilian market, and public pricing details are limited. There’s also no open marketplace for third-party add-ons.
Pros & Cons
- +Offers a fully branded app and website that help restaurants own their customer relationships without marketplace interference
- +Provides built-in CRM and marketing tools that help restaurants drive repeat purchases and increase customer lifetime value
- +Supports flexible delivery and pickup workflows, allowing restaurants to adapt to different operational models
- +Includes machine-learning recommendations that boost average order value through smart product suggestions
- +Enables multi-store restaurants to automatically route customers to the closest or correct outlet
- −Requires restaurants to manage or integrate delivery logistics, adding complexity to operations
- −May be less suitable for very small restaurants that rely heavily on marketplace traffic to generate visibility
- −Branding and setup customization may require initial support or technical assistance from the provider
- −Some advanced features, such as segmentation and campaigns, may require marketing knowledge to fully leverage
- −Restaurants without an existing customer base may need additional promotional effort to drive traffic to the branded app
Features
Key features
- White-label ordering platform
- Provide restaurants with a fully branded delivery app and website
- Automated marketing tools
- Create coupons, loyalty programs, and push or email campaigns to boost repeat orders
- Centralized order dashboard
- View and manage all orders from one unified system in real time
- Real-time menu management
- Update product photos, availability, and pricing instantly across all channels
- Delivery zone mapping
- Define delivery boundaries using map-based configuration for accurate coverage
- Flexible payment options
- Accept online payments or pickup orders with customizable payment rules
- Customer feedback system
- Collect satisfaction ratings and comments directly after each order
- Scheduled and pre-orders
- Allow customers to place orders ahead of time for later fulfillment
- AI-powered recommendations
- Suggest complementary items to increase average order value
- Multi-store routing
- Automatically direct the order to the nearest or correct franchise location
- Customer CRM database
- Build and segment customer lists for targeted marketing communication
- Campaign automation
- Trigger marketing campaigns for inactive or new customers automatically
- Custom branding setup
- Configure domain, email, and visual identity for a professional online presence
- Sales and order analytics
- Track performance indicators such as sales, peak hours, and order volumes
- Courier delivery app
- Manage delivery staff through a dedicated driver application
- Logistics integration
- Connect with partner delivery providers to streamline the delivery workflow
Additional features
- Website and mobile app ordering
- Enable customer purchases via a branded app and website
- Menu editing control
- Add, remove, or modify items with real-time updates everywhere
- Delivery fee configuration
- Set pricing rules based on zones, distance, or order value
- Multiple payment methods
- Support for online payment gateways and cash on delivery
- Order scheduling
- Let customers choose delivery times in advance
- Customer rating capture
- Collect post-delivery satisfaction scores
- AI cross-sell suggestions
- Improve order value with automated recommendations
- Multi-unit support
- Manage several branches under one system with routing rules
- Coupon creation tool
- Build promotional codes quickly for marketing campaigns
- Loyalty rewards
- Encourage customer retention with built-in rewards programs
- Customer segmentation
- Filter users into groups based on behavior or purchase history
- Email and push campaigns
- Send targeted promotions through integrated messaging tools
- Inactive customer reactivation
- Automatically run campaigns to bring back silent customers
- Custom domain support
- Use the restaurant’s own URL for professional branding
- Professional email setup
- Provide branded email addresses for the business
- Performance reporting
- Track sales, customers, orders, and product performance
- Courier management app
- Assign and track deliveries using a dedicated driver tool
- Third-party delivery integration
- Connect with external logistics providers
- Order confirmation notifications
- Notify customers at every step of order progress
- Pickup order support
- Allow customers to pick up their orders in-store
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About Delivery Direto
Delivery Direto is a delivery platform from Locaweb Group designed for businesses looking to manage their own delivery services. It includes a virtual attendant, menu management, and automatic order printing to help simplify operations. This platform is used by over 5,000 restaurants in Brazil, providing a comprehensive solution for delivery management. Delivery Direto also offers resources like a restaurant success blog and access to a help center, ensuring users have the support they need. Key capabilities: virtual attendant menu management automatic order printing press advisory restaurant success blog Best for: restaurants that need a dedicated delivery management system.
Delivery Direto Details
Delivery Direto's In-App Market Place
Does Delivery Direto have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£)
Pros & Cons
- Offers a fully branded app and website that help restaurants own their customer relationships without marketplace interference
- Provides built-in CRM and marketing tools that help restaurants drive repeat purchases and increase customer lifetime value
- Supports flexible delivery and pickup workflows, allowing restaurants to adapt to different operational models
- Includes machine-learning recommendations that boost average order value through smart product suggestions
- Enables multi-store restaurants to automatically route customers to the closest or correct outlet
- Requires restaurants to manage or integrate delivery logistics, adding complexity to operations
- May be less suitable for very small restaurants that rely heavily on marketplace traffic to generate visibility
- Branding and setup customization may require initial support or technical assistance from the provider
- Some advanced features, such as segmentation and campaigns, may require marketing knowledge to fully leverage
- Restaurants without an existing customer base may need additional promotional effort to drive traffic to the branded app
Delivery Direto's Support Options
Contact
+55 11 95219-4940Delivery Direto's Alternatives
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