About Deskcenter Management Suite
The Deskcenter Management Suite by Deskcenter AG is a comprehensive IT platform that brings together service management, asset control, and endpoint security into a unified system designed for full lifecycle IT operations.
The Deskcenter Management Suite by Deskcenter AG is a comprehensive IT platform that brings together service management, asset control, and endpoint security into a unified system designed for full lifecycle IT operations. Rather than functioning as a standalone helpdesk, it provides a centralized environment where IT teams can manage everything from automated asset discovery and software deployment to patch management and ITIL-aligned ticketing. Its modular interface maintains consistency across different functions, helping reduce complexity for administrators, while the user marketplace offers a simple, shop-like experience for employees requesting services or hardware. A key strength lies in its deep integration, allowing technicians to access real-time hardware, software, and license data directly within service tickets, which significantly improves troubleshooting efficiency. The platform also stands out for its automation capabilities, including prepackaged applications for rapid deployment and tools for managing operating systems and mobile devices across large networks. Performance is reliable and scalable, capable of handling thousands of endpoints with efficient data processing and network-friendly update distribution.
Pros & Cons
- Provides strong integration with licensing, software management, and inventory, helping organizations streamline IT asset administration effectively.
- Easy to use interface with straightforward setup, offering valuable insights into compliance and cost-saving opportunities.
- Supports process-driven workflows, making planning and IT service management more structured and efficient.
- Reliable asset management features allow businesses to track usage, optimize resources, and maintain compliance with licensing requirements.
- Severe stability issues reported, including unexpected server and computer restarts disrupting operations without warning.
- Customer support often criticized as unhelpful, with unresolved issues even after repeated troubleshooting attempts.
- OS deployment and advanced functionality fail to work reliably, limiting effectiveness for enterprise-level IT environments.
Features
Key features
Seamlessly connects the service desk with hardware data, software inventories, and license information for immediate agent context.
Offers a one-stop-shop self-service portal where employees can request everything from hardware and software to meeting rooms and catering.
Provides a centralized repository of information tailored with "short and crisp" answers for users and detailed technical documentation for support staff.
Ensures that service requests, such as new hardware or access authorizations, are processed reliably in the background with predefined approval steps.
Uses industry best practices to automate the entire lifecycle of an incident, from ticket assignment and escalation to documentation and closing.
Additional features
Logs and tracks every problem or request as an incident to ensure no task is overlooked by the service desk.
Identifies and documents recurring incidents to resolve underlying issues for the long term.
Provides a comfortable interface for end-users to submit requests and communicate with support independently.
Reduces manual intervention by automatically routing tickets to the appropriate agents based on predefined rules.
Implements automated rules to move urgent or unresolved issues to higher support tiers.
Grants service desk agents "push-of-a-button" access to a user's device data, installed software, and authorizations.
Bundles technical know-how into an integrated database for both self-service and professional support use.
Allows users to browse and request specific IT and company services from a structured digital marketplace.
Enables both users and agents to monitor the progress of active tickets and requests in real-time.
Connects the service desk with license information to ensure software requests comply with company policy.
Pricing
Countries & Languages
Available in
Interface languages
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About Deskcenter Management Suite
The Deskcenter Management Suite by Deskcenter AG is a comprehensive IT platform that brings together service management, asset control, and endpoint security into a unified system designed for full lifecycle IT operations.
Deskcenter Management Suite Details
Deskcenter Management Suite's In-App Market Place
Does Deskcenter Management Suite have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (CA$), AUD (A$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), RUB (₽), BRL (R$)
Pros & Cons
- Provides strong integration with licensing, software management, and inventory, helping organizations streamline IT asset administration effectively.
- Easy to use interface with straightforward setup, offering valuable insights into compliance and cost-saving opportunities.
- Supports process-driven workflows, making planning and IT service management more structured and efficient.
- Reliable asset management features allow businesses to track usage, optimize resources, and maintain compliance with licensing requirements.
- Severe stability issues reported, including unexpected server and computer restarts disrupting operations without warning.
- Customer support often criticized as unhelpful, with unresolved issues even after repeated troubleshooting attempts.
- OS deployment and advanced functionality fail to work reliably, limiting effectiveness for enterprise-level IT environments.
Deskcenter Management Suite's Support Options
Email Address
sales@deskcenter.comContact
+44 333 444 25 12Deskcenter Management Suite's Alternatives
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