About DeskDirector
DeskDirector is a platform that serves as a client portal for IT Managed Service Providers. It excels by improving communication between technicians and clients, replacing scattered email threads with a structured, automated interface.
DeskDirector Details
Vendor
DeskDirector
Year Launched
2012
Location
29 Enfield Street, Auckland, Auckland 1021, NZ
Deployment
cloud, web browser
Training Options
videos
Countries Served
All Countries
Languages
English
Users
IT Managers, Service Desk Technicians, Account Managers, System Administrators, Sales Representatives, End Users
Industries Served
Information Technology
Tags
ITSM, Managed Service Providers, Customer Portal, CLient Experience
DeskDirector's In-App Market Place
Does DeskDirector have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($)
Pros & Cons
- The DD Tech interface is often much faster and more intuitive than the standard PSA interfaces
- Passwordless login and SSO integration significantly lower the risk of unauthorized portal access.
- Instantly makes a small MSP look like a high-end enterprise to their clients.
- Its value is heavily tied to having a supported PSA
- Specifically designed for MSPs; it is not a general-purpose customer portal for other industries.
- Requires significant time to configure forms and menus to get the most out of the automation.
DeskDirector's Support Options
Email Address
support@deskdirector.com