Deskware

0(0 reviews)

Software Status:Discontinued

About Deskware

Deskware is a project management software from DeskWare, Inc. that focuses on task and resource management. It provides task tracking, resource allocation, and reporting capabilities so teams can manage projects effectively. The platform supports collaboration through shared project boards and real-time updates. Deskware is designed to help users plan, execute, and monitor project progress, ensuring tasks are completed on time. Key capabilities: task management resource management reporting tools collaboration features deadline tracking Best for: project managers and teams that need to manage multiple projects and resources efficiently.

Deskware Details

Vendor

DeskWare, Inc.

Year Launched

Location

DeskWare, Inc. 1234 Main Street City, State ZIP Code

Deployment

Training Options

demo, account manager, community

Countries Served

All Countries

Languages

English, Spanish, French, German, Italian, Chinese (Simplified), Japanese, Portuguese

Users

Customer Support Agents, Help Desk Staff, IT Technicians, Service Desk Managers, End Users

Industries Served

Healthcare, Education, Finance, Retail, Hospitality, Technology

Deskware's In-App Market Place

Does Deskware have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

1. Deskware Knowledge Base: A mini-app that allows customers to easily access articles

FAQs

and documentation to find answers to common questions and issues without the need to contact customer support.

2. Deskware Live Chat: A plugin that enables real-time messaging between customers and support agents

providing quick assistance and resolution to inquiries.

3. Deskware Ticketing System: A mini-app that helps organize and prioritize customer support tickets

ensuring that all inquiries are efficiently addressed and resolved.

4. Deskware Feedback Surveys: A plugin that gathers feedback from customers after interacting with customer support

allowing businesses to track satisfaction levels and make improvements to their services.

Pricing Options

Free trial

Free version

Request a quote

Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Aud (A$), Cad (CA$), Jpy (¥), Chf (CHF), Cny (CN¥), Rub (₽)

Pros & Cons

Efficient ticket management system
User-friendly interface
Customizable automation features
Real-time tracking and reporting
Seamless integration with other tools and platforms
Enhanced customer satisfaction
Reduced response times
Improved team collaboration and productivity
Scalable to meet growing business needs
Comprehensive knowledge base for self-service options

Steeper learning curve for new users
Limited customization options for advanced users
Integration with other software systems can be difficult
Reports and analytics may not be as robust compared to other customer service software
Customer support can be slow to respond to inquiries or issues.