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Digital and Self-Service

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About Digital and Self-Service

Digital and Self-Service is a software platform from Avaya that supports customer interaction management. It provides self-service options, digital channel management, and analytics tools so organizations can improve customer use. This platform allows businesses to offer automated assistance and proactively engage customers through various digital channels. It also includes detailed reporting features to help companies assess performance and customer satisfaction. Key capabilities: self-service automation digital engagement tools analytics and reporting channel integration customer feedback collection Best for: businesses that need to manage customer inquiries efficiently and provide effective self-service options.

Digital and Self-Service Details

Vendor
Avaya
Year Launched
Location
Avaya Headquarters: Avaya Inc 4655 Great America Parkway, Santa Clara, CA 95054, United States
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, French, German, Spanish, Italian, Portuguese, Dutch, Russian
Users
Administrators, customer support agents, IT personnel
Industries Served
Healthcare, Education, Finance, Retail
Tags
Conversational AI Platform, IVR, Knowledge Base, Digital transformation, Customer service, Automation, Self-service, Avaya

Digital and Self-Service's In-App Market Place

Does Digital and Self-Service have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

10

Mini Apps

1. Virtual Assistant by Avaya: A popular add-on for Avaya's Conversational AI Platform

providing advanced virtual assistant capabilities to enhance customer interactions and self-service functionalities.

2. Intelligent IVR by Avaya: An add-on for Avaya's IVR system

offering intelligent routing of calls

personalized self-service options

and integration with chatbots and other communication channels.

3. Knowledge Base Integration by Avaya: An add-on for Avaya's Knowledge Base platform

enabling easy integration of knowledge articles and resources into the conversational AI and IVR systems for improved customer support.

4. Speech Recognition by Avaya: A popular add-on for Avaya's Conversational AI Platform

providing speech-to-text and voice recognition capabilities to enhance user interactions and automate responses.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), CAD ($), AUD ($), CHF (CHF), CNY (¥), SEK (kr), INR (₹)

Pros & Cons

  • Increases customer satisfaction by providing self-service options
  • Reduces the number of calls to customer service agents, saving time and resources
  • Enhances customer experience by providing quick and accurate responses
  • Improves efficiency by automating repetitive tasks and processes
  • Allows for 24/7 availability, providing convenience for customers
  • Helps in capturing and analyzing customer data for better insights and decision-making.
  • Limited integration capabilities with other software and platforms
  • Steep learning curve for non-technical users, requiring significant training
  • Limited customization options for conversational AI and IVR features
  • Lack of advanced analytics and reporting features for monitoring performance
  • Regular updates and maintenance required for optimal functionality, potentially leading to downtime or interruptions

Digital and Self-Service's Support Options

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