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docuTRAK

by Image Technologies (ITEC) · Since 1991
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ActiveAvailable globallyCloud
Quick facts
VendorImage Technologies (ITEC)
Year launched1991
StatusActive
LocationSalah As Suhaymat, Amman, Jordan
Countries servedGlobal
Languages6
Integrations
Free tier
Free trial
Contact salesYES

About docuTRAK

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docuTRAK Office Suite Transformation is a robust cloud-based software designed to seamlessly transition an entire organization's business collaboration into a single, unified online platform. Its primary function is to automate manual processes and provide a comprehensive environment for document management and workflow automation. Key features include a powerful Case Management system for handling and tracking business actions, a Document Registration feature for maintaining a central registry of all documents, and a secure Electronic Signature capability to digitize approvals. The software also boasts a rich Mobile App for both Android and iOS, ensuring users can access their inboxes, track cases, and place signatures securely from anywhere at any time. This all-in-one approach is designed to optimize client services by allowing them to submit requests through a portal and stay informed on their status, while also giving supervisors the ability to monitor team actions and reassign cases. The deployment of docuTRAK is a modern, cloud-hosted SaaS (Software-as-a-Service) model, meaning it is accessible via a web browser and dedicated mobile applications without the need for on-premise installation.

Pros & Cons

What users like
  • +Streamlines document management and eliminates paper-based processes
  • +Widely adopted across organizations for daily operations
  • +Enhances workflow automation and correspondence handling
  • +Reliable for long-term use with consistent performance
  • +User-friendly for diverse roles including developers and managers
What users flag
  • Limited feature descriptions in user feedback
  • May lack advanced customization for niche needs
  • Integration details with third-party apps not specified.
  • Pricing for Gold & Diamond plans not openly listed.

Features

Key features

Electronic Signature
Securely sign documents electronically from web or mobile.
Mobile App Access
Android & iOS apps with full workflow and broadcast inbox features.
External Services Portal
Allow clients to submit requests and track status.
Policies & Procedures Broadcast
Distribute and track acknowledgments of important information.
Case Management (Workflow)
Manage, track, and reassign workflow cases.
Document Registration (Records)
Centralized document registry for secure storage and retrieval.
Security Measures
End-to-end encryption, firewalls, backups, and continuous monitoring.

Additional features

Electronic Signature
Digital signing of documents.
Mobile Application (iOS & Android)
Full functional access to workflow cases & broadcasts.
External Services Platform
Client-facing portal for requests & tracking.
Policies & Procedures Broadcast
HR and admin communication tool.
Case Management (Workflow)
Track all business actions, manage subordinate inboxes, reassign cases.
Document Registration (Records)
Securely store & manage records.
Snapshot View
See all attached documents in a case at once.
Team Action Tracking
Supervisors can monitor and reassign work.
Consultation Request Tracking
Keep a record of consultation requests.
Central Registry Office
All documents stored in one centralized hub.
Cloud Backup Services
Stored on separate servers for security.
Web Application Firewall (WAF)
Protection against malicious traffic.
Security Monitoring
24/7/365 performance, security & availability monitoring.
Encrypted Communications
SSL-based secure data transmission.
24/7 Tech Support
On-call and CRM-based support system.
Customizable Packages
Flexible user, storage, and signature allocations.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
6
Interface languages
32
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianChinese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇭CHF🇨🇳CNY🇸🇪SEK🇰🇷KRW🇮🇳INR🇷🇺RUB🇿🇦ZAR🇲🇽MXN🇸🇬SGD🇳🇿NZD🇭🇰HKD🇩🇰DKK🇳🇴NOK🇹🇷TRY🇧🇷BRL🇦🇪AED🇸🇦SAR🇮🇩IDR🇲🇾MYR🇹🇭THB🇵🇭PHP🇵🇱PLN🇨🇿CZK🇭🇺HUF🇮🇱ILS🇦🇷ARS

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