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Donoma OneView

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About Donoma OneView

Donoma OneView is a communication analytics software from Donoma Software that delivers insights for Cisco Call Manager and Unified Call Center Express. It provides data privacy preservation, enterprise archiving, and integrated voicemail transcription so organizations can achieve agility, cost control, and improved team insight. OneView helps drive better operational decisions and facilitates faster technical troubleshooting. With its comprehensive analytics, organizations can identify key performance indicators and improve communication strategies. Key capabilities: data privacy preservation enterprise archiving integrated voicemail transcription communication analytics operational decision support Best for: organizations that need detailed analytics and insights for their communication systems.

Donoma OneView Details

Vendor
Donoma Software
Year Launched
2004
Location
Blacksburg, Virginia US
Deployment
cloud
Training Options
documentation
Countries Served
All Countries
Languages
English
Users
IT operations managers and directors, communications managers, department managers, customer service managers, call center managers, and business analysts and decision makers.
Industries Served
Healthcare, Education, Finance, Retail
Tags
Business Intelligence Software, Donoma OneView

Donoma OneView's In-App Market Place

Does Donoma OneView have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

Usd ($), Eur (€), Gbp (£), Aud ($), Cad ($), Jpy (¥), Chf (chf), Cny (¥), Inr (₹), Rub (₽), Brl (R$), Mxn ($), Sgd ($), Hkd ($)

Pros & Cons

  • 1. Improved Visibility into Cisco UC Platform: OneView provides insights into call activity, responsiveness, resource consumption, and potential cost spikes.
  • 2. Proactive Management: The software helps IT teams monitor, troubleshoot, and manage call volumes to avoid unexpected costs.
  • 3. Departmental Insights: Managers can gain insights into team activity and responsiveness, helping them make informed decisions.
  • 4. Real-time Analytics: OneView offers real-time access to data, allowing for immediate response to issues.
  • 5. Actionable Reports: The software provides reports and dashboards to visualize call details, trends, and performance metrics.
  • 6. Reduced Costs: OneView helps identify opportunities for cost savings through better resource allocation and identification of unused resources.
  • 7. Improved Customer Experience: By analyzing call flow and responsiveness, businesses can identify areas for improvement in customer service.
  • 8. Faster Troubleshooting: OneView allows IT teams to quickly diagnose call quality and performance issues.
  • 9. Alerts: The software can be configured to send alerts for important events, such as missed 911 calls or voicemail left on critical lines.
  • 10. Easy to Use: The web-based interface and intuitive design make it easy for users to create reports and access data.
  • 11. Cloud-based: OneView is a cloud-based service, simplifying setup and maintenance.
  • 1. Limited Information on Specific Features: While the description highlights various functionalities, details about specific features might be limited.
  • 2. Focus on Cisco Systems: OneView seems specifically designed for Cisco Call Manager and Contact Center systems, limiting its use for other platforms.

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