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Dynamics 365 Customer Service

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Software Status:Active

About Dynamics 365 Customer Service

Dynamics 365 Customer Service is a customer service software platform from Microsoft that helps businesses build brand loyalty. It combines guided tours, customer stories, and various solutions to support long-term customer retention and trust. With features that let organizations take action before problems arise, businesses can proactively address customer needs. Dynamics 365 Customer Service is designed to cater to a global market, making it suitable for businesses of all sizes. Key capabilities: customer engagement case management knowledge management analytics omnichannel support Best for: organizations that need a reliable solution for managing customer service interactions and improving customer satisfaction.

Dynamics 365 Customer Service Details

Vendor
Microsoft
Year Launched
1975
Location
One Microsoft Way, Redmond, WA 98052, United States
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Russian, Spanish, Swedish, Turkish
Users
Customer Support Agents, Service Representatives, Managers, IT Administrators, Customer Relationship Managers
Industries Served
Healthcare, Education, Finance, Retail, Manufacturing, Hospitality, Transportation, Technology, Government, Communication
Tags
AI-Powered, Omnichannel Support, Microsoft Ecosystem Integration, CRM

Dynamics 365 Customer Service's In-App Market Place

Does Dynamics 365 Customer Service have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$)

Pros & Cons

  • Comprehensive AI-driven features enhance agent productivity.
  • Seamless integration within the Microsoft ecosystem.
  • Scalable to meet the needs of businesses of all sizes.
  • Robust analytics and reporting capabilities.
  • Multi-channel support ensures consistent customer experience.
  • Pricing may be higher compared to some competitors.
  • Initial setup and customization can be complex.
  • May require dedicated resources for optimal utilization.
  • Some advanced features may require additional licensing.
  • Learning curve associated with the platform's extensive capabilities.

Dynamics 365 Customer Service's Support Options

Community Forums

https://community.dynamics.com/

Chatbot

Available

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