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e2 Agent

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Software Status:Active

About e2 Agent

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e2 Agent Details

Vendor
Customer Dynamics
Year Launched
2004
Location
706 North 1890 West Suite 42B Provo, UT 84601
Deployment
cloud
Training Options
videos, demo
Countries Served
All Countries
Languages
English, Spanish, French, Italian, German, Portuguese, Dutch, Russian, Japanese, Korean, Chinese, Arabic, Hindi, Bengali, Turkish, Vietnamese, Thai, Polish, Swedish, Finnish, Danish, Norwegian, Hungarian, Czech, Slovak, Greek, Romanian, Ukrainian, Lithuanian, Latvian, Estonian, Croatian, Serbian, Slovenian, Bulgarian, Macedonian, Albanian, Maltese, Icelandic, Welsh, Gaelic, Basque, Catalan
Users
Contact Center Agents, Contact Center Supervisors, Contact Center Managers, Customer Service Representatives, Sales Representatives, Technical Support Specialists, Customer Experience Managers, IT Administrators, Business Process Managers, Operations Managers
Industries Served
Telecommunications, Financial Services, Healthcare, Retail, E-commerce, Travel and Hospitality, Insurance, Government and Public Sector, Education, Utilities and Energy
Tags
Contact Center, e2 Agent

e2 Agent's In-App Market Place

Does e2 Agent have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), CAD ($), AUD ($), JPY (¥), CHF (Fr), CNY (¥), MXN ($)

Pros & Cons

  • Enhanced Agent Efficiency: Custom navigation panels, pending navigation, and activity logging streamline the agent experience.
  • Omni-Channel Capability: Supports campaigns and customer interactions across voice, chat, SMS, email, and work item channels.
  • Integration with Microsoft Dynamics 365: Works with both Cloud CIF Versions 1 and 2 for seamless CRM integration.
  • Advanced Features: Includes tools like advanced screen pop configurations, click-to-call, and automatic time logging.
  • C3 Payments: Secure, PCI-compliant payment collection via NICE CXone SMS or email.
  • Activity Recording and Transcripts: Stores all interaction transcripts and recording links for timeline activities in Microsoft Dynamics.
  • Per License Benefits: Provides 1 active agent and 5,000 digital transactions per license, offering scalability and flexibility.
  • Proven ROI: Reduces agent handle time and improves customer satisfaction, as demonstrated by a 24% reduction in call time.
  • Platform Dependency: Integration with Microsoft Dynamics limits flexibility for businesses not using this CRM.
  • Learning Curve: Advanced tools and features might require significant training for agents and administrators.

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