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easiware

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Software Status:Active

About easiware

Easiware is a customer service software from Easiware that helps build long-lasting relationships with customers. It provides features such as a user-friendly interface, multi-channel support, and customizable ticketing systems so organizations can improve their customer interactions. Designed and developed in France, easiware caters to businesses of all sizes and industries, ensuring a fit for various operational needs. The solution supports both French and international customers, allowing for effective communication and service delivery regardless of location. Key capabilities: customizable dashboard performance analytics integration with other tools multilingual support comprehensive reporting Best for: customer service teams that need to manage inquiries and provide support effectively.

easiware Details

Vendor
Easiware
Year Launched
2008
Location
10, Rue de Cléry Paris, Île-de-France 75002, FR
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, French
Users
Customer service agents, Support team managers, CRM administrators, Marketing teams, Business analysts
Industries Served
Retail, E-commerce, Hospitality, Financial services, Telecommunications
Tags
Customer support, multi-channel, CRM, automation, security, customizable.

easiware's In-App Market Place

Does easiware have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (Fr.), CNY (元), SEK (kr), NZD (NZ$), KRW (₩), SGD (S$), INR (₹), RUB (₽), HKD (HK$), ZAR (R), NOK (kr), DKK (kr), BRL (R$).

Pros & Cons

  • User-Friendly Interface: Intuitive, ergonomic design that’s easy for non-technical users to adopt.
  • Strong Support: Responsive and helpful customer support; praised for real-time, human interactions.
  • Quick Onboarding: Easy to train new users, including international teams, even remotely.
  • Customizable Reports: Simple to build daily reports and tailor them to business needs.
  • CRM Expertise: Backed by a company with deep knowledge in customer relations.
  • Reliable Performance: Stable tool with regular feature improvements.
  • Good Relationship Management: Noted for strong commercial and technical partnerships.
  • Occasional Slowness: Minor performance issues reported.
  • Search Function Limitations: Difficulty retrieving some bookings or records.
  • Link Expiry Issues: Download links for attachments expire too quickly.
  • Custom Development Complexity: Requires working with an external integrator for specific customizations.

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