About Eckoh
Eckoh is a customer engagement software from Eckoh that focuses on secure communications. It provides features such as secure payment processing, voice authentication, and omnichannel support so businesses can protect sensitive customer data while maintaining effective communication. Eckoh's platform supports various interactions, including voice, web, and mobile, ensuring comprehensive service delivery. Additionally, it integrates easily with existing systems, allowing for a customizable use. Key capabilities: secure payment processing voice authentication omnichannel support data security integration with existing systems Best for: businesses that need to ensure secure communications with their customers while providing versatile engagement options.
Eckoh by Eckoh is a highly specialized platform designed to streamline and secure workflow processes within contact centers, particularly those handling sensitive customer data and payments. While it is not a traditional project or task management tool, it excels in automating and safeguarding critical workflows associated with PCI DSS compliance, fraud prevention, and customer engagement. Eckoh’s suite of solutions—most notably CallGuard for secure voice payments, Secure Digital for online transactions, and Secure Call Recording—serve as integral components of a secure communication and data-handling ecosystem. These tools remove sensitive data from the scope of contact center agents, systems, and recordings, effectively simplifying complex workflows while maintaining the highest levels of compliance and security. Ease of use is central to Eckoh’s design philosophy. The platform is noted for being “easy to use” and requiring “zero integration headaches,” which is especially valuable in high-volume environments. The agent experience is enhanced through features like on-screen prompts during payment collection, reducing the training burden and ensuring agents can operate effectively without being exposed to card data.
Pros & Cons
- +Strong Focus on Security & Compliance: Specializes in securing sensitive customer data, ensuring PCI DSS compliance.
- +Secure Payment Solutions: Supports fast, safe, and flexible transactions across multiple channels.
- +Omnichannel Customer Engagement: Provides multi-channel support, including voice, digital, and cloud contact centers.
- +Robust Partner Ecosystem: Collaborates with key industry players to enhance its offerings.
- +Trusted by Large Enterprises: Works with major brands across industries for payment security and engagement.
- +Continuous Innovation & Expansion: Recent acquisition by Bridgepoint signals future growth and improvement.
- −Enterprise-Focused: May be more complex or extensive than smaller businesses require.
- −Limited Details on Pricing & Customization: No clear upfront information on cost structure.
- −Potential Learning Curve for New Users: Advanced compliance and security solutions may require onboarding.
Features
Key features
- Global Leader in Customer Engagement Data Security
- Specializes in protecting sensitive customer data in contact centers against cybercriminals, ensuring compliance.
- PCI DSS De-scoping Solutions
- Helps organizations achieve and maintain PCI DSS compliance by removing sensitive data from their contact center environment, including agents, systems, and call recordings.
- Multi-Channel Secure Payments
- Offers fast, secure, and flexible payment solutions across various contact channels, including voice (IVR and live agent), digital (chat, web, SMS), and emerging methods like digital wallets.
- AI-Powered Secure Call Recording with Sentiment Analysis
- Records and redacts customer conversations securely, transcribes them on-demand, and uses AI to provide sentiment heatmaps for business insights.
- Highly Flexible & Zero Integration Headaches
- Solutions can wrap around existing systems or deploy as embeddable virtual terminals with minimal integration effort, fitting various tech stacks.
- Multi-Cloud Deployment (AWS & Azure)
- Offers choice and flexibility in cloud hosting, supporting secure contact center operations across leading cloud platforms.
Additional features
- Secure Payments
- Provides solutions for fast, secure, and flexible customer payments.
- Data Security and Compliance
- Makes data security and compliance straightforward in contact centers.
- Protection against Cybercriminals
- Safeguards sensitive customer data from malicious actors.
- Protection from Financial Penalties
- Helps organizations avoid fines related to data breaches.
- CallGuard
- Secures telephone card payments by preventing agents, systems, and call recordings from seeing, hearing, transmitting, or storing sensitive data.
- Secure Voice
- De-scopes agents, systems, and call recordings from PCI DSS compliance.
- Secure Digital Payments
- Delivers robust security for digital payment experiences across various channels.
- PCI DSS Compliance Solutions
- Specifically designed to reduce the compliance burden in contact centers.
- Cloud Contact Center Security
- Secures and protects customer contact data in cloud contact center environments.
- Payment IVR
- Enables secure, automated self-service card payments over the phone 24/7.
- Secure Call Recording
- Records and redacts customer conversations securely, with on-demand transcription and AI-powered sentiment analysis.
- ChatGuard
- Secures payments within chat sessions, ensuring sensitive data never reaches agents or chat transcripts.
- DataGuard
- Protects customers by preventing their personal data from entering the contact center's organization.
- De-scopes Entire Contact Center Environment (PCI DSS)
- Removes all components from PCI DSS scope.
- Cloud, Hosted, or Onsite 'Light Touch' Deployment
- Offers flexible deployment options.
- Maintains 100% Customer Contact
- Ensures agents and customers stay connected during payments.
- Supports More Ways to Pay
- Allows payments via card, ACH, Apple Pay, Google Pay, and other digital wallets.
- Global Secure Services
- Deployable across territories with speech recognition in over 80 languages and dialects.
- Zero Integration Headaches
- Simple integration by wrapping around existing systems or using embeddable virtual terminals.
- Easy to Use for Agents
- Features an easy-to-follow process with on-screen status and prompts.
- "Train-the-trainer" Onboarding
- Puts clients in control of agent training.
- Payment Gateways Integration
- Integrates with various payment gateways.
- Secure Hybrid/Remote Working
- Extends contact center security to remote agents.
- Protection of Other Sensitive Data
- Beyond card security, can protect data like DOB, SSNs, etc.
- Speech Recognition (80+ languages)
- Understands customers in multiple languages and dialects.
- Card Tokenization
- Allows saving cards for future use through PSP or TSP card tokens for frequent customers.
- Customizable Implementation
- Tailored to specific business needs.
- Real-time Agent Feedback
- Provides agents with on-screen updates during payment processes without exposing sensitive data.
- Secure Digital Payment Links
- Agents can send secure payment links via phone, email, WhatsApp, SMS, live web chat, and social media.
- Biometric Authentication Support
- Strongly authenticates security with biometrics for digital transactions.
- Web-Based Payment Forms
- Provides secure forms for online payments.
- Agent-Customer Synchronization (Digital Payments)
- Agent screen synchronizes with customer steps during digital payments without data exposure.
- Pay Now or Pay Later Options
- Flexibility for customers to complete transactions immediately or through a later secure link.
- Cloud-Based Digital Payments Platform
- Quick deployment without new APIs, desktops, servers, or telephony changes.
- Compatible with Leading PSPs
- Works with major Payment Service Providers like WorldPay and Global Payments.
- Secure Call Recording Redaction
- Prevents sensitive data from being recorded in call recordings and transcripts.
- Secure Call Recording Search
- Powerful search functionality for supervisors to filter and identify calls.
- Secure Call Recording Auto Tagging
- Identifies points of interest in recordings by setting up automated tags.
- AI-Powered Sentiment Heatmaps
- Provides insights into customer sentiment from call recordings.
- Flexible Solutions (IVR & Live Agent)
- Adapts to both automated and agent-assisted payment scenarios.
- Multi-Cloud Provider
- Supports deployments on Amazon Web Services (AWS) and Microsoft Azure.
- 24/7/365 Support
- Provides comprehensive support for critical issues.
- Technical Account Manager
- Dedicated support provided as standard.
- High Availability (99.99%)
- Platform built with highly resilient components across geographically separate sites.
- Penetration Testing
- Annual penetration testing performed by qualified providers.
- Data Protection (at rest & in transit)
- Physical access control, data sanitization, TLS encryption for data in transit.
- Staff Security Clearance
- Conforms to BS7858:2019 and up to Developed Vetting (DV).
- Access Logging and Auditing
- All access to systems is logged and auditable.
- Managed Services Team
- Provides expert advice and support.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Eckoh
Eckoh is a customer engagement software from Eckoh that focuses on secure communications. It provides features such as secure payment processing, voice authentication, and omnichannel support so businesses can protect sensitive customer data while maintaining effective communication. Eckoh's platform supports various interactions, including voice, web, and mobile, ensuring comprehensive service delivery. Additionally, it integrates easily with existing systems, allowing for a customizable use. Key capabilities: secure payment processing voice authentication omnichannel support data security integration with existing systems Best for: businesses that need to ensure secure communications with their customers while providing versatile engagement options.
Eckoh Details
Eckoh's In-App Market Place
Does Eckoh have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), SGD (S$)
Pros & Cons
- Strong Focus on Security & Compliance: Specializes in securing sensitive customer data, ensuring PCI DSS compliance.
- Secure Payment Solutions: Supports fast, safe, and flexible transactions across multiple channels.
- Omnichannel Customer Engagement: Provides multi-channel support, including voice, digital, and cloud contact centers.
- Robust Partner Ecosystem: Collaborates with key industry players to enhance its offerings.
- Trusted by Large Enterprises: Works with major brands across industries for payment security and engagement.
- Continuous Innovation & Expansion: Recent acquisition by Bridgepoint signals future growth and improvement.
- Enterprise-Focused: May be more complex or extensive than smaller businesses require.
- Limited Details on Pricing & Customization: No clear upfront information on cost structure.
- Potential Learning Curve for New Users: Advanced compliance and security solutions may require onboarding.
Eckoh's Support Options
Email Address
noc@eckoh.comEckoh's Alternatives
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