About Eckoh
Eckoh is a customer engagement software from Eckoh that focuses on secure communications. It provides features such as secure payment processing, voice authentication, and omnichannel support so businesses can protect sensitive customer data while maintaining effective communication. Eckoh's platform supports various interactions, including voice, web, and mobile, ensuring comprehensive service delivery. Additionally, it integrates easily with existing systems, allowing for a customizable use. Key capabilities: secure payment processing voice authentication omnichannel support data security integration with existing systems Best for: businesses that need to ensure secure communications with their customers while providing versatile engagement options.
Eckoh by Eckoh is a highly specialized platform designed to streamline and secure workflow processes within contact centers, particularly those handling sensitive customer data and payments. While it is not a traditional project or task management tool, it excels in automating and safeguarding critical workflows associated with PCI DSS compliance, fraud prevention, and customer engagement. Eckoh’s suite of solutions—most notably CallGuard for secure voice payments, Secure Digital for online transactions, and Secure Call Recording—serve as integral components of a secure communication and data-handling ecosystem. These tools remove sensitive data from the scope of contact center agents, systems, and recordings, effectively simplifying complex workflows while maintaining the highest levels of compliance and security. Ease of use is central to Eckoh’s design philosophy. The platform is noted for being “easy to use” and requiring “zero integration headaches,” which is especially valuable in high-volume environments. The agent experience is enhanced through features like on-screen prompts during payment collection, reducing the training burden and ensuring agents can operate effectively without being exposed to card data.
Pros & Cons
- Strong Focus on Security & Compliance: Specializes in securing sensitive customer data, ensuring PCI DSS compliance.
- Secure Payment Solutions: Supports fast, safe, and flexible transactions across multiple channels.
- Omnichannel Customer Engagement: Provides multi-channel support, including voice, digital, and cloud contact centers.
- Robust Partner Ecosystem: Collaborates with key industry players to enhance its offerings.
- Trusted by Large Enterprises: Works with major brands across industries for payment security and engagement.
- Continuous Innovation & Expansion: Recent acquisition by Bridgepoint signals future growth and improvement.
- Enterprise-Focused: May be more complex or extensive than smaller businesses require.
- Limited Details on Pricing & Customization: No clear upfront information on cost structure.
- Potential Learning Curve for New Users: Advanced compliance and security solutions may require onboarding.
Features
Key features
Specializes in protecting sensitive customer data in contact centers against cybercriminals, ensuring compliance.
Helps organizations achieve and maintain PCI DSS compliance by removing sensitive data from their contact center environment, including agents, systems, and call recordings.
Offers fast, secure, and flexible payment solutions across various contact channels, including voice (IVR and live agent), digital (chat, web, SMS), and emerging methods like digital wallets.
Records and redacts customer conversations securely, transcribes them on-demand, and uses AI to provide sentiment heatmaps for business insights.
Solutions can wrap around existing systems or deploy as embeddable virtual terminals with minimal integration effort, fitting various tech stacks.
Offers choice and flexibility in cloud hosting, supporting secure contact center operations across leading cloud platforms.
Additional features
Provides solutions for fast, secure, and flexible customer payments.
Makes data security and compliance straightforward in contact centers.
Safeguards sensitive customer data from malicious actors.
Helps organizations avoid fines related to data breaches.
Secures telephone card payments by preventing agents, systems, and call recordings from seeing, hearing, transmitting, or storing sensitive data.
De-scopes agents, systems, and call recordings from PCI DSS compliance.
Delivers robust security for digital payment experiences across various channels.
Specifically designed to reduce the compliance burden in contact centers.
Secures and protects customer contact data in cloud contact center environments.
Enables secure, automated self-service card payments over the phone 24/7.
Records and redacts customer conversations securely, with on-demand transcription and AI-powered sentiment analysis.
Secures payments within chat sessions, ensuring sensitive data never reaches agents or chat transcripts.
Protects customers by preventing their personal data from entering the contact center's organization.
Removes all components from PCI DSS scope.
Offers flexible deployment options.
Ensures agents and customers stay connected during payments.
Allows payments via card, ACH, Apple Pay, Google Pay, and other digital wallets.
Deployable across territories with speech recognition in over 80 languages and dialects.
Simple integration by wrapping around existing systems or using embeddable virtual terminals.
Features an easy-to-follow process with on-screen status and prompts.
Puts clients in control of agent training.
Integrates with various payment gateways.
Extends contact center security to remote agents.
Beyond card security, can protect data like DOB, SSNs, etc.
Understands customers in multiple languages and dialects.
Allows saving cards for future use through PSP or TSP card tokens for frequent customers.
Tailored to specific business needs.
Provides agents with on-screen updates during payment processes without exposing sensitive data.
Agents can send secure payment links via phone, email, WhatsApp, SMS, live web chat, and social media.
Strongly authenticates security with biometrics for digital transactions.
Provides secure forms for online payments.
Agent screen synchronizes with customer steps during digital payments without data exposure.
Flexibility for customers to complete transactions immediately or through a later secure link.
Quick deployment without new APIs, desktops, servers, or telephony changes.
Works with major Payment Service Providers like WorldPay and Global Payments.
Prevents sensitive data from being recorded in call recordings and transcripts.
Powerful search functionality for supervisors to filter and identify calls.
Identifies points of interest in recordings by setting up automated tags.
Provides insights into customer sentiment from call recordings.
Adapts to both automated and agent-assisted payment scenarios.
Supports deployments on Amazon Web Services (AWS) and Microsoft Azure.
Provides comprehensive support for critical issues.
Dedicated support provided as standard.
Platform built with highly resilient components across geographically separate sites.
Annual penetration testing performed by qualified providers.
Physical access control, data sanitization, TLS encryption for data in transit.
Conforms to BS7858:2019 and up to Developed Vetting (DV).
All access to systems is logged and auditable.
Provides expert advice and support.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Eckoh
Eckoh is a customer engagement software from Eckoh that focuses on secure communications. It provides features such as secure payment processing, voice authentication, and omnichannel support so businesses can protect sensitive customer data while maintaining effective communication. Eckoh's platform supports various interactions, including voice, web, and mobile, ensuring comprehensive service delivery. Additionally, it integrates easily with existing systems, allowing for a customizable use. Key capabilities: secure payment processing voice authentication omnichannel support data security integration with existing systems Best for: businesses that need to ensure secure communications with their customers while providing versatile engagement options.
Eckoh Details
Eckoh's In-App Market Place
Does Eckoh have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), SGD (S$)
Pros & Cons
- Strong Focus on Security & Compliance: Specializes in securing sensitive customer data, ensuring PCI DSS compliance.
- Secure Payment Solutions: Supports fast, safe, and flexible transactions across multiple channels.
- Omnichannel Customer Engagement: Provides multi-channel support, including voice, digital, and cloud contact centers.
- Robust Partner Ecosystem: Collaborates with key industry players to enhance its offerings.
- Trusted by Large Enterprises: Works with major brands across industries for payment security and engagement.
- Continuous Innovation & Expansion: Recent acquisition by Bridgepoint signals future growth and improvement.
- Enterprise-Focused: May be more complex or extensive than smaller businesses require.
- Limited Details on Pricing & Customization: No clear upfront information on cost structure.
- Potential Learning Curve for New Users: Advanced compliance and security solutions may require onboarding.
Eckoh's Support Options
Email Address
noc@eckoh.comEckoh's Alternatives
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