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Eckoh

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Software Status:Active

About Eckoh

Eckoh is a customer engagement software from Eckoh that focuses on secure communications. It provides features such as secure payment processing, voice authentication, and omnichannel support so businesses can protect sensitive customer data while maintaining effective communication. Eckoh's platform supports various interactions, including voice, web, and mobile, ensuring comprehensive service delivery. Additionally, it integrates easily with existing systems, allowing for a customizable use. Key capabilities: secure payment processing voice authentication omnichannel support data security integration with existing systems Best for: businesses that need to ensure secure communications with their customers while providing versatile engagement options.

Eckoh Details

Vendor
Eckoh
Year Launched
1997
Location
Telford House, Corner Hall, Hemel Hempstead, Hertfordshire HP3 9HN, United Kingdom
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, French, Spanish, German, Italian, Dutch, Portuguese
Users
Contact Center Agents, IT Security Managers, Compliance Officers, Customer Service Managers, Payment Processing Specialists, Technical Account Managers, Fraud Prevention Analysts, Customer Experience Executives, Call Quality Assurance Analysts, Business Continuity Managers
Industries Served
Financial Services, Telecommunications, Retail, Utilities, Travel and Hospitality, Government and Public Sector, Healthcare, Insurance, Education, E-commerce
Tags
Customer Service, Workflow Management, Eckoh

Eckoh's In-App Market Place

Does Eckoh have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), SGD (S$)

Pros & Cons

  • Strong Focus on Security & Compliance: Specializes in securing sensitive customer data, ensuring PCI DSS compliance.
  • Secure Payment Solutions: Supports fast, safe, and flexible transactions across multiple channels.
  • Omnichannel Customer Engagement: Provides multi-channel support, including voice, digital, and cloud contact centers.
  • Robust Partner Ecosystem: Collaborates with key industry players to enhance its offerings.
  • Trusted by Large Enterprises: Works with major brands across industries for payment security and engagement.
  • Continuous Innovation & Expansion: Recent acquisition by Bridgepoint signals future growth and improvement.
  • Enterprise-Focused: May be more complex or extensive than smaller businesses require.
  • Limited Details on Pricing & Customization: No clear upfront information on cost structure.
  • Potential Learning Curve for New Users: Advanced compliance and security solutions may require onboarding.

Eckoh's Support Options

Email Address

noc@eckoh.com

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