About Eclipse Analytics
Eclipse Analytics is a data analytics platform from RapidDeploy that provides actionable intelligence through 911 call data collected across ECCs. It combines consistent data across PSAPs and ECCs, intuitive dashboards and reporting, and role-managed insights and reports so users can analyze emergency response effectively. The platform's design ensures that all data is uniform, making it easier to draw insights and generate reports tailored to specific roles. With customizable dashboards, users can quickly access the information they need for informed decision-making. Key capabilities: data consistency intuitive dashboards role-managed insights customizable reporting actionable intelligence Best for: emergency response agencies that need to analyze and improve service delivery.
Eclipse Analytics by RapidDeploy is a cloud‑based 911 analytics platform that aggregates and analyzes emergency call and CAD data in near real time to support better public safety decision‑making. RapidDeploy describes Eclipse as a “single source of truth for public safety”, solving the challenge of aggregating 911 call data at scale and turning it into actionable intelligence for ECCs and PSAPs (Public Safety Answering Points). The platform ingests data from one or many PSAPs/ECCs, unlocking critical real‑time intelligence in a single, intuitive interface so agencies can monitor performance, manage resources, and support strategic decisions around staffing, budgeting, and funding. Deployed at a state level, Eclipse provides standardized, scalable reporting, ensuring state‑required reports and operational dashboards are available on demand. Eclipse connects to 911 call‑handling systems through RapidDeploy’s Emergency Data Gateway (EDG) device, capturing traditional ANI/ALI data and supplemental mobile caller‑location information. This enables more accurate, data‑rich analytics and custom reporting tailored to each agency’s needs.
Pros & Cons
- +Provides real time situational awareness across emergency response environments
- +Integrates multiple sensor feeds into a single unified operations view
- +Helps first responders visualize incidents on interactive live maps
- +Uses predictive analytics to anticipate incident evolution and resource needs
- +Centralizes communications and data across dispatch field and command teams
- −Implementation requires substantial configuration with agency specific systems
- −Training required for personnel unfamiliar with advanced incident analytics tools
- −Integrating legacy systems may require technical specialist support capacity
- −For small agencies full feature set may feel too complex
- −Real time effectiveness depends on quality and completeness of input data
Features
Key features
- Cloud‑based 911 analytics – Centralizes emergency data in a secure, scalable cloud environment.
- Single source of truth – Aggregates multi‑PSAP data into one standardized analytics platform.
- Near real‑time processing – Ingests 911 phone and CAD incident data continuously.
- ECC and PSAP support – Serves emergency communications centers of varying sizes and complexities.
- State‑level deployment capability – Scales to provide unified reporting across entire jurisdictions statewide.
- Operational‑efficiency reporting – Delivers metrics for staffing, call handling, and performance management.
- State‑required reporting – Automates mandated regulatory and compliance reports for oversight bodies.
- Customizable dashboards – Provides flexible visualizations tailored to agency priorities and workflows.
- Emergency Data Gateway integration – Connects directly to call‑handling systems for rich data capture.
- ANI/ALI data ingestion – Collects legacy caller information essential for accurate call analytics.
Additional features
- Supplemental mobile‑location data – Enhances situational awareness with precise mobile caller locations.
- Benchmarking across PSAPs – Compares performance metrics between centers to identify best practices.
- Performance‑measurement tools – Tracks KPIs to guide operational improvements and accountability.
- Problem‑solving insights – Highlights trends and anomalies to support targeted corrective actions.
- Future‑ready architecture – Updatable cloud technology that evolves without major on‑premise overhauls.
- Migration from BI to AI – Roadmap toward machine‑learning–driven, predictive public‑safety analytics.
- User‑friendly graphics – Presents complex data through clear, interpretable visual representations.
- On‑demand analytics – Eliminates reliance on static, historical reports with dynamic access.
- Time‑saving automation – Reduces manual report building for analysts and supervisors significantly.
- Staffing and resource optimization – Informs scheduling and deployment decisions using objective data trends.
Pricing
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About Eclipse Analytics
Eclipse Analytics is a data analytics platform from RapidDeploy that provides actionable intelligence through 911 call data collected across ECCs. It combines consistent data across PSAPs and ECCs, intuitive dashboards and reporting, and role-managed insights and reports so users can analyze emergency response effectively. The platform's design ensures that all data is uniform, making it easier to draw insights and generate reports tailored to specific roles. With customizable dashboards, users can quickly access the information they need for informed decision-making. Key capabilities: data consistency intuitive dashboards role-managed insights customizable reporting actionable intelligence Best for: emergency response agencies that need to analyze and improve service delivery.
Eclipse Analytics Details
Eclipse Analytics's In-App Market Place
Does Eclipse Analytics have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£)
Pros & Cons
- Provides real time situational awareness across emergency response environments
- Integrates multiple sensor feeds into a single unified operations view
- Helps first responders visualize incidents on interactive live maps
- Uses predictive analytics to anticipate incident evolution and resource needs
- Centralizes communications and data across dispatch field and command teams
- Implementation requires substantial configuration with agency specific systems
- Training required for personnel unfamiliar with advanced incident analytics tools
- Integrating legacy systems may require technical specialist support capacity
- For small agencies full feature set may feel too complex
- Real time effectiveness depends on quality and completeness of input data
Eclipse Analytics's Support Options
Contact
737-201-9175Eclipse Analytics's Alternatives
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