eDesk logo

eDesk

0(0 reviews)
Software Status:Active

About eDesk

EDesk is a customer service software from xSellco that unifies customer support emails and tickets with relevant order data. It provides an easy-to-use mailbox, guides & books eCommerce insights, case studies, and a knowledge base so businesses can resolve issues efficiently. This platform helps users get the right answers the first time using artificial intelligence and offers a conversational interface for improved interactions. eDesk is set up in minutes and includes various resources such as video tours and webinars for expert advice on crucial business matters. Key capabilities: unified inbox order data integration AI-driven responses comprehensive knowledge base insightful webinars Best for: customer support teams that need to manage inquiries and improve service delivery.

eDesk Details

Vendor
xSellco
Year Launched
2012
Location
280 Madison Avenue, #912 – 9th Floor, New York, NY 10016
Deployment
cloud
Training Options
documentation, videos, live online
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Dutch, Portuguese, Russian, Chinese, Japanese, Korean.
Users
Contact Center Quality Assurance, Customer Engagement, Customer Service, Customer Support, eCommerce, Help Desk by eBay
Industries Served
Contact Center Quality Assurance, Customer Engagement, Customer Service, Customer Support, eCommerce, Help Desk
Tags
Contact Center Quality Assurance, Customer Engagement, Customer Service, Customer Support, eCommerce, Help Desk, eBay

eDesk's In-App Market Place

Does eDesk have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), HKD (HK$)

Pros & Cons

  • Easy to Use: Users find the interface intuitive and user-friendly.
  • Good Customer Service: eDesk's support is consistently praised as helpful and readily available.
  • Centralized Platform: Effectively combines emails from multiple sales channels, providing a unified view.
  • Feature-Rich: Offers a robust set of features and integrations, especially for e-commerce customer service.
  • Efficient & Time-Saving: Helps manage customer service seamlessly across marketplaces, improving efficiency.
  • Search Functionality Issues: Users report problems with the search feature being ineffective.
  • Misleading Ticket Counts: Some users experienced inaccurate ticket counts, causing confusion.
  • Chat Widget Limitations: The built-in chat widget is considered poor, with some users opting for alternatives.

eDesk's Support Options

eDesk's Alternatives