About eesel
Eesel is an AI for customer service software from eesel that creates an AI capable of understanding the company’s knowledge and answering questions instantly. It provides an AI agent to automate frontline support, an AI copilot to draft replies and assistance, and an AI triage feature to route, edit, or tag tickets so teams can manage customer inquiries effectively. Additionally, it includes an AI chatbot that can be integrated into the website and offers instant answers through an internal chat feature for the team. This platform connects with existing apps in one click, works with all help desks, and is designed for quick setup. Key capabilities: AI agent AI copilot AI triage AI chatbot AI internal chat Best for: customer service teams that need efficient support solutions.
Eesel by Eesel is an AI-powered conversational platform designed to transform organizational knowledge into an intelligent assistant capable of providing instant answers to any question. It integrates seamlessly with various platforms, including help desks, team chats, and websites, offering a versatile tool for enhancing communication and productivity. citeturn0search7 Eesel boasts a user-friendly interface that simplifies the process of training and deploying AI assistants. With a simple one-click setup, businesses can train the AI on their existing knowledge base, including help centers, Google Docs, Confluence, Notion, and SharePoint. The platform ensures that company information remains private and secure, providing an intuitive experience for both employees and customers. Eesel offers a comprehensive suite of features that set it apart from competitors. It supports over 80 languages, making it a globally accessible solution for businesses of all sizes. The platform allows for seamless integration with help desks, team chats, and websites, including platforms like Intercom, Zendesk, Slack, and Microsoft Teams. Eesel's capabilities extend to automating responses in team chat applications, streamlining internal communication, and handling Tier 1 tickets automatically.
Pros & Cons
- +Provides quick access to information for support, sales, and internal teams.
- +Trains on diverse sources, unifying company knowledge.
- +Automates responses and streamlines workflows.
- +Connects with many popular business applications.
- +Offers control over AI behavior and appearance.
- −Accuracy depends heavily on the quality and comprehensiveness of the data provided.
- −May not handle complex or nuanced issues effectively without human intervention.
- −Setting up and maintaining integrations across numerous platforms might be challenging.
- −While advertised as secure, entrusting sensitive data to a third-party AI platform may raise concerns for some users.
Features
Key features
- Draft Replies
- AI can automatically generate suggested responses to support tickets, saving agents time and ensuring consistency.
- Triage Tickets
- AI can analyze incoming tickets and categorize or route them to the appropriate agent or department.
- Respond to Tickets
- In some cases (especially Tier 1 inquiries), the AI can fully handle support tickets from start to finish.
- AI Copilot or Agent
- Offers flexibility in how the AI assists – either as a co-pilot providing suggestions or as a full-fledged agent handling interactions.
- Plug into Any Helpdesk
- Designed for easy integration with various helpdesk platforms.
- Train on Any Content
- Can be trained using past support tickets, help center articles, and internal documentation.
- Integrate AI Across All Apps
- The core concept of connecting AI with various business applications.
- Train the AI on Sources from Any App
- Ability to learn from data residing in different connected platforms.
- Plug in the AI as a Destination in Any App
- Implies the AI can potentially take actions or provide information within the integrated apps (though specific examples aren't detailed).
- Specific Integrations Listed
- Google Docs, Confluence, Zendesk, Freshdesk, PDFs, Notion, Salesforce (these are examples of the "100+ integrations").
- Google Docs Integration
- Train AI on Google Docs and chat with the AI while viewing a document.
- Confluence Integration
- Train AI on Confluence pages and spaces, with in-platform chat access.
- Zendesk Integration
- Train on help center content, macros, and tickets to create an AI agent.
- Safe and Secure by Design
- Focus on data security and privacy practices.
- Customer Support Resources
- Offers a Help Center and Blog for user assistance and information.
- Customer Stories
- Provides testimonials and examples of how other companies are using eesel AI.
- Team Collaboration
- Implied through features like Teammate AI and integrations with collaboration tools.
- Scalability
- Serving "100+ customers" and processing "over 500k AI replies" suggests the platform is designed to handle a significant volume of interactions.
- Efficiency Improvement Tracking
- Claims of "$10 million in improved efficiency" highlight the quantifiable benefits.
- Multi-language Support
- The presence of an "English" language option suggests potential for other languages (though not explicitly stated).
Additional features
- AI-Powered Instant Answers
- eesel AI is designed to provide quick and accurate answers to questions by leveraging your internal knowledge base. This is a core benefit emphasized across all product offerings.
- Knowledge Base Training
- The software allows users to train the AI on various data sources, including documents, past tickets, wikis, and more, enabling it to understand and utilize company-specific information.
- Integration Across Platforms
- eesel AI offers seamless integration with popular business tools like helpdesk software (Zendesk, Freshdesk), collaboration platforms (Slack, Teams), and document management systems (Google Docs, Confluence, Notion).
- Customizable AI Agents
- Users have control over how the AI responds, its appearance, and when to escalate interactions to human agents.
- Improved Efficiency and Productivity
- By automating responses, triaging inquiries, and providing quick access to information, eesel AI aims to save time and improve overall team efficiency in support, sales, and internal knowledge sharing.
- Instant Answers for Your Team
- Provides quick access to internal knowledge for employees.
- Train on All Your Docs
- Integrates with numerous platforms (100+ integrations mentioned) to learn from all your company documents.
- Chat Where You Work
- Accessible within familiar platforms like browser, Slack, and Teams.
- Private and Secure
- Emphasizes data privacy, stating that user data is not used for broad AI training.
Pricing
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About eesel
Eesel is an AI for customer service software from eesel that creates an AI capable of understanding the company’s knowledge and answering questions instantly. It provides an AI agent to automate frontline support, an AI copilot to draft replies and assistance, and an AI triage feature to route, edit, or tag tickets so teams can manage customer inquiries effectively. Additionally, it includes an AI chatbot that can be integrated into the website and offers instant answers through an internal chat feature for the team. This platform connects with existing apps in one click, works with all help desks, and is designed for quick setup. Key capabilities: AI agent AI copilot AI triage AI chatbot AI internal chat Best for: customer service teams that need efficient support solutions.
eesel Details
eesel's In-App Market Place
Does eesel have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NOK (kr), MXN (MXN), INR (₹), RUB (₽)
Pros & Cons
- Provides quick access to information for support, sales, and internal teams.
- Trains on diverse sources, unifying company knowledge.
- Automates responses and streamlines workflows.
- Connects with many popular business applications.
- Offers control over AI behavior and appearance.
- Accuracy depends heavily on the quality and comprehensiveness of the data provided.
- May not handle complex or nuanced issues effectively without human intervention.
- Setting up and maintaining integrations across numerous platforms might be challenging.
- While advertised as secure, entrusting sensitive data to a third-party AI platform may raise concerns for some users.
eesel's Support Options
Email Address
hi@eesel.appeesel's Alternatives
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