Energy & Utilities Cloud

Energy & Utilities Cloud, developed by Salesforce, is a specialized industry solution designed to help energy providers and utility companies modernize operations, enhance customer engagement, and accelerate sustainability initiatives. Built on the Salesforce platform, it combines CRM capabilities with intelligent automation, predictive analytics, and real-time data to support digital transformation in a highly regulated and evolving sector. The platform enables organizations to manage customer relationships through omni-channel support, personalized portals, and smart contact centers. It also offers tools for asset management, billing, field service coordination, and regulatory compliance. With built-in AI—including predictive and generative models—Energy & Utilities Cloud helps companies anticipate service needs, optimize resource allocation, and improve operational efficiency. One of its standout features is its ability to unify digital self-service experiences, empowering customers to manage accounts, view usage, and resolve issues independently. The platform also supports sustainability tracking, helping providers monitor carbon emissions and align with ESG goals. Energy & Utilities Cloud is used by electric, gas, and water utilities across the globe. It’s praised for its scalability, integration capabilities, and ability to deliver personalized customer experiences.