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Enghouse BI

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About Enghouse BI

Enghouse BI is a business intelligence software from Enghouse Interactive that provides analytics and reporting capabilities for organizations. It combines data visualization, dashboard creation, and performance metrics analysis so users can make informed decisions based on real-time data. This platform supports the integration of multiple data sources, allowing for comprehensive reporting across various departments. Users can create customizable dashboards to track key performance indicators that are relevant to their specific needs. Key capabilities: data integration customizable dashboards analytics reporting performance metrics multi-source support Best for: business analysts and decision-makers that need to analyze and visualize data for strategic planning.

Enghouse BI Details

Vendor
Enghouse Interactive
Year Launched
1984
Location
Enghouse Systems Limited 80 Tiverton Court, Suite 800 Markham, Ontario L3R 0G4 Canada
Deployment
cloud, on premise, linux
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Deutsch, Nederlands, Svenska, Italiano, Français, Español, Português do Brasil
Users
agents Single, Multi-site and Global Multinationals Verticals: FI, Healthcare, Gov’t, Public Sector, Utilities, Education, Hi-Tech, Service Orgs, BPO's
Industries Served
Financial Services, Healthcare, Public Sector, Subscription-based Media, Technology (BPOs, Outsourcers)
Tags
Cloud Contact Center, CTI, Self Service / IVR, Speech Applications, Call Recording, Quality Management, Integration & Optimization, Outbound Predictive Dialing, Call Accounting & Billing, Unified Communications, Knowledge Management, and Operator Consoles

Enghouse BI's In-App Market Place

Does Enghouse BI have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
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Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), BRL (R$), ZAR (R), MXN (Mex$)

Pros & Cons

  • 1. Customer-focused analytics: Designed to improve customer service by providing deep insights into customer interactions.
  • 2. Real-time data analysis: Enables businesses to respond quickly to changes and issues in customer service.
  • 3. Customizable dashboards and reporting: Offers flexibility for businesses to tailor reports and visualizations to their specific needs.
  • 4. Integrates well with customer service platforms: Seamlessly integrates with CRM and telecommunication systems.
  • 5. Predictive capabilities: Uses historical data to forecast future trends, improving proactive decision-making.
  • 1. Complex setup: Initial integration with other systems may require time and technical expertise.
  • 2. Learning curve: Users may need training to fully utilize all of the features and functionalities.
  • 3. Requires quality data: The system’s effectiveness depends on the accuracy and quality of the data it receives.
  • 4. Cloud dependency: For users opting for cloud-based solutions, internet connectivity and cloud infrastructure are key considerations.

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