About Enso Connect
Enso Connect is a digital guest use platform from Enso Group that is designed for vacation rentals and boutique hotels. It combines a mobile guest app, AI chat, and custom automation so hospitality professionals can simplify and monetize guest journeys. The platform supports features such as the Boarding Pass, which allows for efficient management of guest experiences, and a unified inbox for simplified communication. Additionally, Enso Connect helps create 5-star stays by providing valuable insights into guest preferences and behavior. Key capabilities: mobile guest app AI chat custom automation unified inbox guest insights Best for: hospitality professionals that need to improve guest satisfaction and operational efficiency.
Enso Connect is a power-user's dream for hospitality automation. It transforms the guest journey from a series of fragmented emails into a sleek, branded, and highly profitable digital experience. While it may be "too much software" for someone managing a single spare room, it is an essential tool for ambitious property managers (10–200+ listings) who want to scale their business using AI without losing the personal touch. It effectively replaces several separate tools—guidebooks, messaging apps, and verification services—with one cohesive platform.
Pros & Cons
- +The ease of use is so much better
- +The customer support does a great job and is thorough with responses
- +Seamlessly communicates with international guests in their native language.
- −It was a little tricky to understand at the start
- −Requires a thorough onboarding process to properly sync with a PMS and train the AI.
Features
Key features
- The Boarding Pass
- A branded, web-based guest portal that acts as a single link for everything from check-in to check-out—no app download required.
- EnsoAI Unified Inbox
- Consolidates messages from Airbnb, VRBO, WhatsApp, SMS, and Email. It uses AI to draft or send responses based on your specific property data.
- Automated Verification
- Collects guest IDs, signatures, and background checks automatically before releasing access codes.
- Smart Lock Automation
- Generates and sends unique digital key codes directly to guests without manual intervention.
- Dynamic Upselling
- Offers guests early check-ins, late check-outs, and local experiences at the exact moment they are most likely to buy.
Additional features
- Digital Guidebooks
- AI-powered guidebooks with local recommendations and house rules.
- If-This-Then-That (IFTTT) Workflows
- Customizable triggers for any guest action (e.g., "If guest is verified, send check-in instructions").
- Guest CRM
- Comprehensive database of guest preferences and stay history for retargeting and direct bookings.
- Sentiment Analysis
- AI that scans guest messages to flag unhappy guests so staff can intervene before a bad review is left.
- Authority Reporting
- Automatically generates required reports for local police or tourism boards in specific regions.
- Direct Booking Website Builder
- Tools to create landing pages that drive traffic away from high-commission OTAs.
- Security Deposits & Damage Waivers
- Automates the collection and release of security funds.
- Revenue Tracking
- Real-time analytics on upsell conversion and guest satisfaction metrics.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About Enso Connect
Enso Connect is a digital guest use platform from Enso Group that is designed for vacation rentals and boutique hotels. It combines a mobile guest app, AI chat, and custom automation so hospitality professionals can simplify and monetize guest journeys. The platform supports features such as the Boarding Pass, which allows for efficient management of guest experiences, and a unified inbox for simplified communication. Additionally, Enso Connect helps create 5-star stays by providing valuable insights into guest preferences and behavior. Key capabilities: mobile guest app AI chat custom automation unified inbox guest insights Best for: hospitality professionals that need to improve guest satisfaction and operational efficiency.
Enso Connect Details
Enso Connect's In-App Market Place
Does Enso Connect have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), CAD (C$)
Pros & Cons
- The ease of use is so much better
- The customer support does a great job and is thorough with responses
- Seamlessly communicates with international guests in their native language.
- It was a little tricky to understand at the start
- Requires a thorough onboarding process to properly sync with a PMS and train the AI.
Enso Connect's Support Options
Email Address
support@ensogroup.ioDocumentation
https://docs.ensogroup.io/Community Forums
https://community.ensogroup.io/Chatbot
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