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Eptica Entreprise Suite

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Software Status:Active

About Eptica Entreprise Suite

Eptica Enterprise Suite is a customer engagement software from Enghouse Interactive that focuses on improving customer interactions. It provides features such as multichannel support, knowledge management, and analytics so businesses can effectively engage with customers across various platforms. The software allows users to create and manage a comprehensive knowledge base, enabling quicker responses to customer queries. Additionally, it offers detailed analytics for performance monitoring and decision-making. Eptica Enterprise Suite ensures that organizations can deliver consistent and reliable support to their customers. Key capabilities: multichannel engagement knowledge management analytics reporting customization Best for: customer service teams that need to manage inquiries across multiple channels.

Eptica Entreprise Suite Details

Vendor
Enghouse Interactive
Year Launched
2001
Location
c/o Enghouse Interactive, Imperium Imperial Way, Reading RG2 0TD UNITED KINGDOM Tel: +44 (0) 20 3357 3040
Deployment
cloud
Training Options
documentation, videos, demo
Countries Served
All Countries
Languages
English, French
Users
Customer Service Agents, Live Chat Operators, Knowledge Base Managers, Contact Center Supervisors, IT Support Staff, Digital Engagement Specialists, Customer Experience Managers, Linguistics Consultants, Service Quality Analysts, Technical Support Representatives
Industries Served
Retail, Banking and Financial Services, Insurance, Telecommunications, Healthcare, Public Sector, Travel and Hospitality, Utilities, E-commerce, Technology
Tags
Customer Service, Eptica

Eptica Entreprise Suite's In-App Market Place

Does Eptica Entreprise Suite have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NOK (kr)

Pros & Cons

  • Comprehensive Customer Support: Provides multiple channels (self-service, email, phone) for accessibility.
  • 24/7 Enhanced Service Option: Offers round-the-clock assistance for critical needs.
  • Knowledge Base & AI Integration: Supports efficient query resolution.
  • Security & Vulnerability Management: Proactively addresses potential security risks.
  • White Papers & Industry Insights: Shares valuable research on digital customer experience.
  • Limited Details on Pricing & Customization: Pricing and tailored features aren’t clearly outlined.
  • AI & Automated Responses: Might reduce the personal touch in customer interactions.
  • Potential Learning Curve: May require onboarding for optimal utilization.
  • Office Hours Limitation: Standard support isn’t 24/7 unless enhanced service is used.

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