About eService/360
EService/360 is a customer service software from PureLogic that focuses on improving the customer support use. It combines support ticket management, knowledge base access, and customer feedback collection so businesses can efficiently address customer concerns. The platform allows for easy tracking of service requests and offers tools for reporting and analytics to improve service quality. With a user-friendly interface, it promotes faster resolution times and increased customer satisfaction. Key capabilities: ticket tracking knowledge base feedback collection reporting analytics Best for: businesses that need effective management of customer support operations.
eService/360 is a robust, cloud-based platform for field service management, offering a comprehensive and user-friendly solution for managing field operations. Its strengths lie in its all-in-one approach, mobile accessibility, and strong integrations. eService/360 provides an effective and reliable tool for service contractors seeking to streamline their operations and improve profitability.
Pros & Cons
- +Manages the entire field service lifecycle in a single platform, from scheduling to inventory.
- +The platform and mobile apps are easy to use for both office and field staff.
- +Connects with accounting software, streamlining financial operations.
- −Highly specialized for field service management, limiting its applicability for broader ERP functions.
- −Specific pricing information is not publicly available to new users
- −Very steep learning curve with difficult onboarding for New users
- −Integrations is not readily available
Features
Key features
- Scheduling & Dispatching
- Efficiently manages the team's schedule and dispatching with a visual calendar.
- Mobile Apps for Field Teams
- Empowers technicians with tools to access job details, capture data, and create invoices on the go.
- Inventory & Parts Management
- Manages inventory, parts, and pricing lists efficiently.
- Customer Management
- Maintains a centralized customer database with service history.
Additional features
- Job Management
- Manages the entire lifecycle of a service job.
- Scheduling
- Organizes and assigns jobs to technicians using a visual calendar.
- Invoicing
- Generates accurate invoices automatically.
- Payments
- Processes payments securely in the field (implied).
- Photo & Signature Capture
- Captures job-related photos and customer signatures electronically.
- Inventory Management
- Manages stock levels and tracks parts used on jobs.
- Customer History
- Maintains a detailed history of customer interactions and service visits.
- Integration (Accounting)
- Connects with popular accounting software
Pricing
Countries & Languages
Interface languages
Billing currencies
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About eService/360
EService/360 is a customer service software from PureLogic that focuses on improving the customer support use. It combines support ticket management, knowledge base access, and customer feedback collection so businesses can efficiently address customer concerns. The platform allows for easy tracking of service requests and offers tools for reporting and analytics to improve service quality. With a user-friendly interface, it promotes faster resolution times and increased customer satisfaction. Key capabilities: ticket tracking knowledge base feedback collection reporting analytics Best for: businesses that need effective management of customer support operations.
eService/360 Details
eService/360's In-App Market Place
Does eService/360 have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), MXN (Mex$)
Pros & Cons
- Manages the entire field service lifecycle in a single platform, from scheduling to inventory.
- The platform and mobile apps are easy to use for both office and field staff.
- Connects with accounting software, streamlining financial operations.
- Highly specialized for field service management, limiting its applicability for broader ERP functions.
- Specific pricing information is not publicly available to new users
- Very steep learning curve with difficult onboarding for New users
- Integrations is not readily available
eService/360's Support Options
Email Address
info@eservices360.comContact
+92 (305) 434-8474eService/360's Alternatives
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