eServiceTicket

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Software Status:N/A

About eServiceTicket

EServiceTicket is a ticket management software from eHelp Corporation designed for customer service operations. It provides features such as ticket creation, tracking, and reporting so teams can manage customer inquiries effectively. This platform allows users to create customizable ticket forms and automate ticket assignment to support staff, ensuring a structured approach to customer service. Additionally, it includes integration capabilities with other tools for improved workflow management. Key capabilities: ticket tracking customizable forms automated assignment reporting tools integration support Best for: customer service teams that need to manage and respond to customer inquiries efficiently.

eServiceTicket Details

Vendor

eHelp Corporation

Year Launched

Location

555 Main Street, Suite 200, New York, NY 10001

Deployment

Training Options

demo, account manager, community

Countries Served

All Countries

Languages

English, Spanish, French, German, Chinese, Japanese, Russian, Italian, Portuguese

Users

Field Service Technicians, Dispatchers, Service Managers, Customer Service Representatives, Inventory Managers

Industries Served

Healthcare, Education, Finance, Retail

eServiceTicket's In-App Market Place

Does eServiceTicket have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

1. eServiceTicket Mobile App: A companion app that allows field service technicians to access and update service tickets on the go.

2. eServiceTicket Customer Portal: An add-on that enables customers to submit and track service tickets online.

3. eServiceTicket GPS Tracker: Integrates with GPS technology to provide real-time location tracking of field service technicians.

4. eServiceTicket Inventory Manager: Helps technicians keep track of parts and equipment used during service calls.

5. eServiceTicket Scheduler: Streamlines the scheduling of service appointments and dispatching of technicians.

Pricing Options

Free trial

Free version

Request a quote

Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (Fr.), CNY (¥), INR (₹), MXN ($), NZD (NZ$), SGD (S$), KRW (₩), BRL (R$), RUB (₽)

Pros & Cons

Streamlines communication between field technicians and dispatchers
Improves response times and overall efficiency
Allows for real-time updates on ticket status and job progress
Provides detailed analytics and reporting to track performance and identify areas for improvement
Enables better resource allocation and scheduling for maximum productivity.

Limited customization options for ticket layouts and fields
Difficulty in integrating with other third-party software
Steep learning curve for new users, particularly in setting up workflows and automation
Lack of offline capabilities, making it challenging to use in remote areas with poor internet connection
Inconsistent customer support response times, leading to delays in resolving technical issues