About EvaluAgent
EvaluAgent is a call center QA software from EvaluAgent that allows users to auto-QA every conversation across all channels to coach, train, and motivate the agents. It includes integrations, a knowledge hub for accessing blogs and guides, and events where users can join upcoming discussions on QA solutions, so organizations can improve their customer use. This platform is built to help turn customer interactions into valuable insights, enabling performance tracking and improvement across the team. EvaluAgent supports businesses in scaling their quality assurance efforts while providing critical resources for ongoing agent development. Key capabilities: Auto-QA across channels Knowledge sharing resources Event participation Performance tracking Integration options Best for: contact centers that need to improve agent performance and maintain quality assurance standards.
EvaluAgent Details
EvaluAgent's In-App Market Place
Does EvaluAgent have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CHF (Fr), CNY (¥), SEK (kr), NZD ($), KRW (₩), SGD ($), MXN ($), INR (₹), BRL (R$), RUB (₽), HKD ($), TRY (₺), ZAR (R), NOK (kr), DKK (kr), PLN (zł), TWD (NT$), THB (฿), IDR (Rp), MYR (RM), HUF (Ft), CZK (Kč), CLP ($), PHP (₱), AED (د.إ), COP (COL$), SAR (﷼), ILS (₪), EGP (ج.م), IQD (ع.د), UAH (₴), VND (₫), BTC (Ƀ), XRP (XRP), ETH (Ξ), LTC (Ł).
Pros & Cons
- Visual and intuitive interface, making it easy to assess team strengths and areas for improvement
- Streamlines the reporting process, allowing more time for coaching
- Interactive and easy-to-use features
- Responsive support team
- Provides clear and detailed performance information
- Flexibility with QA processes, including real-time agent feedback
- Initial setup can be difficult; errors in structure may cause issues
- Difficult integration with certain systems like Amazon Connect
- Rigid structure that limits customization (e.g., can't erase reports or view specific agents/teams easily)
- Confusing reporting and lack of ability to select custom date ranges for dashboard views