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eviivo

by eviivo · Since 2003
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ActiveAvailable globallyCloud
Quick facts
Vendoreviivo
Year launched2003
StatusActive
Locationeviivo UK - Headquarters Fora Clerkenwell, 2nd floor, 9 Dallington Street,, London, EC1V 0LN, GB
Countries servedGlobal
Languages5
IntegrationsN/A
Free tierN/A
Free trialN/A
Contact salesN/A

About eviivo

Eviivo is a property management software from eviivo that supports short-term rentals and hotels. It combines property management, website management, and channel management to provide a comprehensive solution for property owners. This platform helps users connect to various Online Travel Agencies (OTAs) with ease. eviivo is designed to cater to the needs of property managers looking to scale their portfolios while reducing administrative tasks. With features like the eviivo Suite Complete Overview and Promo Manager, it enables efficient management of listings and promotions. Key capabilities: Property Manager Website Manager Channel Manager Promo Manager Complete Overview Best for: property owners that need a reliable solution for managing rentals and maximizing exposure.

Eviivo by Eviivo is a feature-rich reservations software tailored for small to medium-sized hospitality establishments, including bed and breakfasts, guesthouses, boutique hotels, and vacation rentals. Designed with the aim of simplifying operations, enhancing the guest experience, and increasing revenue potential, the software provides a centralized platform for managing bookings, streamlining processes, and reducing administrative workload. With its robust functionality, user-friendly design, and integration capabilities, Eviivo by Eviivo is a standout choice for businesses looking to optimize their operations. One of Eviivo’s strongest attributes is its intuitive and aesthetically pleasing user interface. The dashboard offers a clear, concise overview of critical information, such as upcoming bookings, cancellations, and pending actions. The "Actions" section is particularly noteworthy, as it consolidates essential tasks like overdue deposits or overbookings, allowing users to address pressing issues promptly. The system employs color-coded booking statuses, which makes it easy to visualize and manage reservations at a glance. This well-organized and straightforward navigation minimizes the learning curve for new users, ensuring that even those with limited technical expertise can operate the software efficiently.

Pros & Cons

Pros
  • • Excellent customer support team that is responsive and helpful.
  • • User-friendly interface with an intuitive booking calendar and mobile app.
  • • Robust OTA integrations, keeping rates and availability synchronized.
  • • Customizable booking engine and built-in promotional tools.
  • • Secure payment automation features with PCI Level-1 compliance.
  • • Eviivo University and online chat help are useful resources.
  • • Helps to manage reservations efficiently, saving time.
Cons
  • • Inconsistent customer service experiences reported by some users.
  • • Occasional issues with the booking engine, such as lost bookings.
  • • Group booking function is clunky for applying discounts.
  • • Customer communication email templates can be awkward.
  • • Onboarding and website setup can be slow with poor communication.
  • • Accounts department can be difficult to work with during termination.
  • • Unable to move bookings around in the system, only block off.

Features

Key features

1. Promo Manager

Simplify pricing, supercharge profits, and create unmissable offers.

2. Multi-channel capabilities

Implied by the Promo Manager's description and presence across the suite.

3. Comprehensive Suite (eviivo Suite)

Includes various tools for property management, website management, channel management, etc.

4. Expert Knowledge & Training

Offers free training and support to ensure user success.

5. Open Partnerships

Integrates with other booking technologies and platforms.

6. 24/7 AI powered assistant

Additional features

i. Simplify Pricing

Likely allows you to set and adjust pricing rules, automate rate changes based on demand, occupancy, or competitor pricing, and manage different rate plans.

ii. Supercharge Profits

Helps you optimize pricing strategies to increase overall revenue and profitability.

iii. Create Unmissable Offers

Facilitates the creation of special deals, packages, discounts, and promotions to attract guests.

iv. Multi-channel Capabilities

Allows you to apply and manage promotions across various booking platforms (e.g., your website, Booking.com, Airbnb, Expedia).

v. Reservations Management

Handle bookings, cancellations, and modifications.

vi. Calendar/Availability Management

Keep track of room/property availability and avoid double bookings.

vii. Guest Check-in/Check-out

Streamline the check-in and check-out process.

viii. Housekeeping Management

Schedule and track cleaning tasks.

ix. Maintenance Management

Log and manage maintenance issues.

x. Reporting

Generate reports on occupancy, revenue, and other key metrics.

xi. Website Builder

User-friendly tools to create a website without coding knowledge.

xii. Booking Engine Integration

Seamlessly integrate a booking engine so guests can book directly on your site.

xiii. Content Management

Easily update website content, photos, and information.

xiv. SEO Optimization

Tools to help your website rank higher in search engine results.

xv. Mobile Responsiveness

Ensure your website looks good on all devices (desktops, tablets, and smartphones).

xvi. Centralized Inventory

Manage availability, rates, and content from one central dashboard.

xvii. Real-time Synchronization

Automatically update availability and rates across all connected channels, preventing overbooking.

xviii. Rate Parity Management

Maintain consistent pricing across different platforms.

xix. Connection to Major OTAs

Integrates with popular booking sites like Booking.com, Airbnb, Expedia, and others.

xx. Automated Emails

Send pre-arrival, post-departure, and other automated emails to guests.

xxi. Guest Communication

Manage guest inquiries and messages from a central inbox.

xxii. Guest Profiles

Store guest information and preferences for personalized service.

xxiii. Review Management

Monitor and respond to guest reviews.

xxiv. Key Performance Indicators (KPIs)

Track occupancy rates, average daily rate (ADR), revenue per available room (RevPAR), and other important metrics.

xxv. Data Visualization

Present data in easy-to-understand charts and graphs.

xxvi. Reporting

Generate customized reports on various aspects of your business.

xxvii. Benchmarking

Compare your performance to industry averages or competitors (potentially).

xxviii. Secure Payment Processing

Accept online payments securely.

xxix. Multiple Payment Methods

Support various payment options (credit cards, debit cards, etc.).

xxx. Automated Payment Scheduling

Schedule payments for deposits and balances.

xxxi. Invoice Generation

Create and send invoices to guests.

xxxii. PCI Compliance

Ensure compliance with payment card industry security standards.

xxxiii. Owner Statements

Generate reports for property owners detailing income, expenses, and other financial information.

xxxiv. Communication Portal

Facilitate communication between property managers and owners.

xxxv. Owner Access Control

Grant owners limited access to view information about their properties.

xxxvi. Trust Accounting

Manage owner funds separately (potentially).

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
5
Interface languages
12
Billing currencies

Interface languages

EnglishFrenchGermanItalianSpanish

Billing currencies

🇺🇸USD🇬🇧GBP🇪🇺EUR🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇭CHF🇳🇿NZD🇮🇳INR🇸🇬SGD🇭🇰HKD🇨🇳CNY

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