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eviivo

by eviivo · Since 2003
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ActiveAvailable globallyCloud
Quick facts
Vendoreviivo
Year launched2003
StatusActive
Locationeviivo UK - Headquarters Fora Clerkenwell, 2nd floor, 9 Dallington Street,, London, EC1V 0LN, GB
Countries servedGlobal
Languages5
Integrations
Free tier
Free trial
Contact sales

About eviivo

Eviivo is a property management software from eviivo that supports short-term rentals and hotels. It combines property management, website management, and channel management to provide a comprehensive solution for property owners. This platform helps users connect to various Online Travel Agencies (OTAs) with ease. eviivo is designed to cater to the needs of property managers looking to scale their portfolios while reducing administrative tasks. With features like the eviivo Suite Complete Overview and Promo Manager, it enables efficient management of listings and promotions. Key capabilities: Property Manager Website Manager Channel Manager Promo Manager Complete Overview Best for: property owners that need a reliable solution for managing rentals and maximizing exposure.

Eviivo by Eviivo is a feature-rich reservations software tailored for small to medium-sized hospitality establishments, including bed and breakfasts, guesthouses, boutique hotels, and vacation rentals. Designed with the aim of simplifying operations, enhancing the guest experience, and increasing revenue potential, the software provides a centralized platform for managing bookings, streamlining processes, and reducing administrative workload. With its robust functionality, user-friendly design, and integration capabilities, Eviivo by Eviivo is a standout choice for businesses looking to optimize their operations. One of Eviivo’s strongest attributes is its intuitive and aesthetically pleasing user interface. The dashboard offers a clear, concise overview of critical information, such as upcoming bookings, cancellations, and pending actions. The "Actions" section is particularly noteworthy, as it consolidates essential tasks like overdue deposits or overbookings, allowing users to address pressing issues promptly. The system employs color-coded booking statuses, which makes it easy to visualize and manage reservations at a glance. This well-organized and straightforward navigation minimizes the learning curve for new users, ensuring that even those with limited technical expertise can operate the software efficiently.

Pros & Cons

What users like
  • +• Excellent customer support team that is responsive and helpful.
  • +• User-friendly interface with an intuitive booking calendar and mobile app.
  • +• Robust OTA integrations, keeping rates and availability synchronized.
  • +• Customizable booking engine and built-in promotional tools.
  • +• Secure payment automation features with PCI Level-1 compliance.
  • +• Eviivo University and online chat help are useful resources.
  • +• Helps to manage reservations efficiently, saving time.
What users flag
  • • Inconsistent customer service experiences reported by some users.
  • • Occasional issues with the booking engine, such as lost bookings.
  • • Group booking function is clunky for applying discounts.
  • • Customer communication email templates can be awkward.
  • • Onboarding and website setup can be slow with poor communication.
  • • Accounts department can be difficult to work with during termination.
  • • Unable to move bookings around in the system, only block off.

Features

Key features

1. Promo Manager
Simplify pricing, supercharge profits, and create unmissable offers.
2. Multi-channel capabilities
Implied by the Promo Manager's description and presence across the suite.
3. Comprehensive Suite (eviivo Suite)
Includes various tools for property management, website management, channel management, etc.
4. Expert Knowledge & Training
Offers free training and support to ensure user success.
5. Open Partnerships
Integrates with other booking technologies and platforms.
6. 24/7 AI powered assistant

Additional features

i. Simplify Pricing
Likely allows you to set and adjust pricing rules, automate rate changes based on demand, occupancy, or competitor pricing, and manage different rate plans.
ii. Supercharge Profits
Helps you optimize pricing strategies to increase overall revenue and profitability.
iii. Create Unmissable Offers
Facilitates the creation of special deals, packages, discounts, and promotions to attract guests.
iv. Multi-channel Capabilities
Allows you to apply and manage promotions across various booking platforms (e.g., your website, Booking.com, Airbnb, Expedia).
v. Reservations Management
Handle bookings, cancellations, and modifications.
vi. Calendar/Availability Management
Keep track of room/property availability and avoid double bookings.
vii. Guest Check-in/Check-out
Streamline the check-in and check-out process.
viii. Housekeeping Management
Schedule and track cleaning tasks.
ix. Maintenance Management
Log and manage maintenance issues.
x. Reporting
Generate reports on occupancy, revenue, and other key metrics.
xi. Website Builder
User-friendly tools to create a website without coding knowledge.
xii. Booking Engine Integration
Seamlessly integrate a booking engine so guests can book directly on your site.
xiii. Content Management
Easily update website content, photos, and information.
xiv. SEO Optimization
Tools to help your website rank higher in search engine results.
xv. Mobile Responsiveness
Ensure your website looks good on all devices (desktops, tablets, and smartphones).
xvi. Centralized Inventory
Manage availability, rates, and content from one central dashboard.
xvii. Real-time Synchronization
Automatically update availability and rates across all connected channels, preventing overbooking.
xviii. Rate Parity Management
Maintain consistent pricing across different platforms.
xix. Connection to Major OTAs
Integrates with popular booking sites like Booking.com, Airbnb, Expedia, and others.
xx. Automated Emails
Send pre-arrival, post-departure, and other automated emails to guests.
xxi. Guest Communication
Manage guest inquiries and messages from a central inbox.
xxii. Guest Profiles
Store guest information and preferences for personalized service.
xxiii. Review Management
Monitor and respond to guest reviews.
xxiv. Key Performance Indicators (KPIs)
Track occupancy rates, average daily rate (ADR), revenue per available room (RevPAR), and other important metrics.
xxv. Data Visualization
Present data in easy-to-understand charts and graphs.
xxvi. Reporting
Generate customized reports on various aspects of your business.
xxvii. Benchmarking
Compare your performance to industry averages or competitors (potentially).
xxviii. Secure Payment Processing
Accept online payments securely.
xxix. Multiple Payment Methods
Support various payment options (credit cards, debit cards, etc.).
xxx. Automated Payment Scheduling
Schedule payments for deposits and balances.
xxxi. Invoice Generation
Create and send invoices to guests.
xxxii. PCI Compliance
Ensure compliance with payment card industry security standards.
xxxiii. Owner Statements
Generate reports for property owners detailing income, expenses, and other financial information.
xxxiv. Communication Portal
Facilitate communication between property managers and owners.
xxxv. Owner Access Control
Grant owners limited access to view information about their properties.
xxxvi. Trust Accounting
Manage owner funds separately (potentially).

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
5
Interface languages
12
Billing currencies

Interface languages

EnglishFrenchGermanItalianSpanish

Billing currencies

🇺🇸USD🇬🇧GBP🇪🇺EUR🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇭CHF🇳🇿NZD🇮🇳INR🇸🇬SGD🇭🇰HKD🇨🇳CNY

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