About ExactCall
ExactCall is a contact center software from KomBea Corporation that focuses on improving customer interactions. It combines human voice recordings in any voice or dialect, Six Sigma improvement for scripts and outcomes, and message entity merging to provide a consistent messaging flow. This ensures that customer experiences are reliable and high quality. With the ability to eliminate variance in agent voice attributes, ExactCall allows for a more uniform communication standard, which can lead to improved customer satisfaction. Key capabilities: Case Studies Human voice records script in any voice or dialect Six Sigma improves script, voice & outcome Message entities merge in the flow of a base message Eliminates variance in agent voice attributes Best for: contact centers that need to improve customer interaction quality.
ExactCall by Exact Digital is a compliance software designed to streamline and simplify call recording and monitoring processes for businesses in regulated industries. It offers a range of standout features, such as advanced call recording capabilities, automated compliance checks, and real-time monitoring tools. The user interface of ExactCall is intuitive and user-friendly, making it easy for users to navigate and access all of the software's features. The design is clean and organized, with customizable options that enhance the overall user experience. Unique design elements, such as color-coded alerts for compliance violations, make it easier for users to identify and address issues promptly. One of the core functionalities that set ExactCall apart from its competitors is its automated compliance checks. This feature allows users to set up customizable rules and triggers to ensure that all calls meet regulatory requirements. Additionally, the software offers real-time monitoring tools that enable users to track and analyze call data for compliance purposes. In terms of performance, ExactCall excels in speed, efficiency, and reliability, even when managing large datasets or complex operations.
Pros & Cons
- Helps ensure regulatory compliance by monitoring all calls and store recordings
- Provides detailed analytics and reporting features to track call activity and compliance
- Offers customizable settings to fit the unique needs of different organizations
- User-friendly interface makes it easy for employees to use and understand
- Secure encryption and data protection measures to keep sensitive information safe
- Limited customization options for call scripts
- Steep learning curve for new users
- Lack of integration with other compliance tools/software
- Occasional glitches or bugs in the system
- Limited reporting and analytics features
Features
Key features
Additional features
Pricing
Countries & Languages
Interface languages
Billing currencies
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About ExactCall
ExactCall is a contact center software from KomBea Corporation that focuses on improving customer interactions. It combines human voice recordings in any voice or dialect, Six Sigma improvement for scripts and outcomes, and message entity merging to provide a consistent messaging flow. This ensures that customer experiences are reliable and high quality. With the ability to eliminate variance in agent voice attributes, ExactCall allows for a more uniform communication standard, which can lead to improved customer satisfaction. Key capabilities: Case Studies Human voice records script in any voice or dialect Six Sigma improves script, voice & outcome Message entities merge in the flow of a base message Eliminates variance in agent voice attributes Best for: contact centers that need to improve customer interaction quality.
ExactCall Details
ExactCall's In-App Market Place
Does ExactCall have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
6
Mini Apps
1. ExactCall SMS: Allows users to send text messages to customers for appointment reminders or follow-ups
helping to improve communication and reduce no-shows.
2. ExactCall Survey: Enables users to create and send surveys to gather feedback from customers
helping to measure satisfaction levels and improve service offerings.
3. ExactCall Call Recording: Allows users to record and save phone calls for quality assurance and training purposes
ensuring compliance with industry regulations.
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), CHF (CHF), SEK (kr), NOK (kr), DKK (kr), NZD (NZ$), SGD (S$), HKD (HK$), INR (₹), MXN (Mex$), BRL (R$), ZAR (R), AED (د.إ), SAR (﷼)
Pros & Cons
- Helps ensure regulatory compliance by monitoring all calls and store recordings
- Provides detailed analytics and reporting features to track call activity and compliance
- Offers customizable settings to fit the unique needs of different organizations
- User-friendly interface makes it easy for employees to use and understand
- Secure encryption and data protection measures to keep sensitive information safe
- Limited customization options for call scripts
- Steep learning curve for new users
- Lack of integration with other compliance tools/software
- Occasional glitches or bugs in the system
- Limited reporting and analytics features
ExactCall's Support Options
Email Address
support@exactdigital.comContact
1-800-555-1234Documentation
https://exactdigital.com/documentationCommunity Forums
https://exactdigital.com/communityChatbot
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