About ExpandIT
ExpandIT is a mobile workforce management software from ExpandIT that supports service delivery and field operations. It provides tools for job scheduling, real-time tracking, and reporting so businesses can improve efficiency in their field operations. The software integrates with existing ERP systems, allowing for centralized data management and simplified communication between office staff and field workers. Additionally, it offers offline capabilities, enabling workers to access critical information without an internet connection. Key capabilities: job scheduling real-time tracking reporting ERP integration offline access Best for: businesses that need effective management of mobile workforces and field service operations.
ExpandIT is a comprehensive field service management (FSM) solution that helps organizations streamline operations for mobile workforces. It is widely used in industries such as utilities, construction, manufacturing, and maintenance services, where efficient scheduling and real-time visibility are critical. The platform provides a centralized dashboard for managing work orders, job assignments, and technician scheduling. Managers can create jobs, monitor progress, and adjust schedules dynamically. ExpandIT’s mobile app empowers technicians to receive assignments, update job statuses, capture photos, and collect customer signatures onsite, ensuring transparency and accountability across the service lifecycle. A key differentiator of ExpandIT is its ERP integration, particularly with Microsoft Dynamics 365 Business Central and Dynamics NAV, enabling seamless data flow between field operations and back-office systems. This ensures accurate invoicing, inventory tracking, and customer management. Features like automated notifications, customer portals, and analytics dashboards enhance communication and improve client satisfaction. ExpandIT also supports offline capabilities, allowing technicians to continue working without internet connectivity. Its reporting tools provide insights into workforce productivity, service performance, and resource allocation, helping organizations make data-driven decisions.
Pros & Cons
- +Enables mobile technicians to access job details and complete work offline seamlessly.
- +Includes resource planning and dispatch tools giving real-time overview of field resources.
- +Work order management allows logging time, materials, photos and signatures on mobile.
- +The system is designed for industrial and field service sectors needing robust workflows.
- +Aims to eliminate paperwork, duplicate entry and reduce administrative burden for field teams.
- +Supports improved cash flow via faster invoicing once jobs are completed.
- −The interface and management require training; onboarding may be longer than expected.
- −Pricing is customised and not clearly published, making budgeting difficult for smaller firms.
- −Documentation indicates API access is limited or not disclosed, restricting deeper integrations.
- −Feature-rich solution might be over-engineered for small operations with simpler needs.
- −Though mobile/field capable, some users report syncing or performance issues on older devices.
- −Setup for full configuration, forms, checklists and workflows may require significant time.
Features
Key features
- Work order management – Create, assign, and track service tasks digitally.
- Job scheduling – Assign jobs based on technician skills and availability.
- Dispatching tools – Send assignments to field staff in real time.
- Mobile workforce app – Empower technicians with updates, photos, and signatures onsite.
- ERP integration – Connect with Microsoft Dynamics for seamless workflows.
- Inventory management – Track spare parts, tools, and consumables across jobs.
- Customer portal – Allow clients to view requests and service updates.
- Automated notifications – Alert staff and customers about job progress instantly.
- Service history tracking – Maintain records of past jobs and customer interactions.
- Performance analytics – Measure technician productivity and service delivery metrics.
- Billing integration – Automate invoicing and connect with accounting systems.
Additional features
- Photo capture – Document job completion with images for accountability.
- Digital signatures – Collect customer approvals directly through mobile devices.
- GPS tracking – Monitor technician locations and optimize travel routes efficiently.
- Offline access – Enable technicians to work without internet connectivity.
- Custom workflows – Tailor processes to fit industry-specific service requirements.
- Access control settings – Restrict data and tools based on user roles.
- Multi-job support – Manage multiple service requests simultaneously.
- Calendar syncing – Integrate schedules with external calendar platforms seamlessly.
- Document sharing – Upload manuals, contracts, and instructions for technician access.
- Real-time updates – Modify assignments and notify teams instantly during operations.
- Feedback forms – Collect customer opinions and ratings post-service.
- Third-party integrations – Connect with CRM, ERP, and billing platforms.
- Custom reporting tools – Generate insights for planning and service optimization.
- Cloud-based infrastructure – Ensure accessibility for distributed teams anywhere.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About ExpandIT
ExpandIT is a mobile workforce management software from ExpandIT that supports service delivery and field operations. It provides tools for job scheduling, real-time tracking, and reporting so businesses can improve efficiency in their field operations. The software integrates with existing ERP systems, allowing for centralized data management and simplified communication between office staff and field workers. Additionally, it offers offline capabilities, enabling workers to access critical information without an internet connection. Key capabilities: job scheduling real-time tracking reporting ERP integration offline access Best for: businesses that need effective management of mobile workforces and field service operations.
ExpandIT Details
ExpandIT 's In-App Market Place
Does ExpandIT have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
AUD ($), CAD ($), EUR (€), GBP (£), USD ($)
Pros & Cons
- Enables mobile technicians to access job details and complete work offline seamlessly.
- Includes resource planning and dispatch tools giving real-time overview of field resources.
- Work order management allows logging time, materials, photos and signatures on mobile.
- The system is designed for industrial and field service sectors needing robust workflows.
- Aims to eliminate paperwork, duplicate entry and reduce administrative burden for field teams.
- Supports improved cash flow via faster invoicing once jobs are completed.
- The interface and management require training; onboarding may be longer than expected.
- Pricing is customised and not clearly published, making budgeting difficult for smaller firms.
- Documentation indicates API access is limited or not disclosed, restricting deeper integrations.
- Feature-rich solution might be over-engineered for small operations with simpler needs.
- Though mobile/field capable, some users report syncing or performance issues on older devices.
- Setup for full configuration, forms, checklists and workflows may require significant time.
ExpandIT 's Support Options
Email Address
support@expandit.comContact
+1 617 366 2852ExpandIT 's Alternatives
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